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Swindon Carers Centre is a charitable organisation, established in 1997, which is part of the Carers Trust Network, established to provide help and support to the 21,000 unpaid carers in Swindon. We also work to raise the profile of unpaid carers so carers themselves can have a collective voice in influencing policy makers and service provision.

We are determined to provide a high-quality service for all our registered carers, a high-quality working experience for all our staff, and ensure good working relationships with all partners.

We strive towards ensuring our team’s working experience at Swindon Carers Centre is positive and rewarding. Our staff are our biggest resource and asset and as such, our teams input into making Swindon Carers Centre a great place to work is crucial and valued.

If you are keen to make a positive impact on our community, are passionate about helping people, and want to be part of a fantastic and supportive team, Swindon Carers Centre is the place to work for you.

Swindon Carers Centre strive to be an equitable organisation and is proactive around equality, diversity, and inclusion. We welcome diversity in the people we provide a service to and in our workforce. Diversity is not just seen as something to aim for but as something to be valued, and an asset in delivering services across all communities in Swindon.

Swindon Carers Centre won the Wiltshire Life Charity of the Year Award 2022. The awards seek to raise the profile and awareness of not just profitable businesses, but also charities and community groups; the younger and older people in our community, and everyone in between; those who seek to put Swindon and Wiltshire on the map, that our towns and businesses can be proud of.

Job Purpose

Working as a member of the Adult Carers Support Team, by managing a caseload of carers and offering information, advice, carer conversations (care act), and support to carers. To contribute to the effective working of the Adult Carer Support Team, supporting other processes within the team to ensure continuity of service.

To develop close working relationships with partner organisations in the statutory and voluntary sector and to assist with volunteer/student support, training, and contribute to the volunteers’ development and progress.

Key Responsibilities

Carer Support

• Manage a caseload to ensure that individual adult carers are supported appropriately, through signposting, Carers Assessments (Carer’s Conversations), reviews, contingency/support planning, and 1:1 support, and making referrals to appropriate services as needed. This will involve undertaking home visits as a lone worker ensuring the lone worker procedure is adhered to.

• Support appropriate carers to apply for funding including but not exclusively Carers Relief and Carers Support Scheme.

• Support the operation of the Carer Support Line (CSL), ensuring cover is available in case of absence of the scheduled worker(s) and that carers on CSL are contacted with in the agreed KPI.

• Respond to/cover queries from carers visiting the centre where these cannot be resolved by the CSL team.

• Undertake regular reviews of carers needs, signposting both internally and externally as required.

• Support Service Delivery by assisting other areas of the AC/OC Service as required, including registrations process and groups and activities.

• Keep up-to-date records of contact with carers and comply with centre monitoring and information systems.

• Raise awareness among carers of their rights and entitlement to services and benefits.

• Enable carers to access support, training, and opportunities for breaks as appropriate to the needs and Supporting Development Work

• Develop close working relationships with partner organisations in the statutory and voluntary sector.

• Work collaboratively with other staff within all areas of Service Delivery to ensure a consistent approach in identifying carers and enable carers to access information, assessment, and service provision at an appropriate level.

• Contribute to the collation of information needs to assist the development of appropriate services and information for carers.

• Support any student placements the AC/OC team may have.

• Enable mechanisms for carers’ feedback on service gaps, to be used to address the support needs of carers through individual, group, and other carer networks as they develop.

Relationships

• To work collaboratively as a member of the Adult Carers Support Team sharing professional knowledge, experience, mutual support, and service development.

• To support other areas of Service Delivery as and when required in a proactive and positive way.

• To support in the production of regular monitoring reports and other ad hoc centre information requirements.

• To work collaboratively with all Swindon Carers Centre staff, volunteers, and students, exchanging professional knowledge, experience, mutual support, and service development.

• To support the Centre in the production of performance reports and other Centre information as required.

Other

• To assist with the recruitment and induction of new staff, volunteers, and student placements.

• To contribute to promotion of Swindon Carers Centre activities and campaigns.

• To attend meetings, conferences, and training relevant to the role as required and appropriate.

• To keep informed of new developments and legislation affecting carers.

• To role model the Swindon Carers Centre Behaviours Framework at all times.

• To recognise, support, and embrace the Mission and Values of Swindon Carers Centre.

• To have a commitment to your own personal development, a willingness to participate in individual supervision, and to undertake relevant training opportunities.

• To keep abreast of new developments and legislation affecting carers and feed this back into the AC/OC team, other Service Delivery areas and SLT.

Special Conditions

• Swindon Carers Centre is committed to safeguarding and promoting the welfare of children and adults with care and support needs and expects all staff and volunteers to share this commitment.

• Team working is essential to the smooth running of the organisation. It is the nature of the work that at times, responsibilities and tasks may be unpredictable and varied. Where the occasion arises, staff are expected to work in a flexible way. Any additional duties will normally be compatible with regular working and the need to provide service continuity. If the additional responsibility or task becomes a regular or frequent part of the employee’s activities, it will be reviewed to assess whether it should be included in the job description in consultation with the employee.

• A driving license and access to a vehicle, insured for business use, is required for this post.

• Reasonable travel and lone working will be expected on occasion as part of this role.

• Flexible working hours including some evenings and weekends may be required.

• Due to the nature of our work with vulnerable individuals a Basic Disclosure and Barring Service (DBS) is required for this post.

• All staff are expected to:

o prepare for and participate in regular supervision sessions and the annual appraisal process as part of their performance management, and to support further personal development and training opportunities,

o carry out their duties and responsibilities with due regard to the policies and procedures of Swindon Carers Centre.

How to apply

To be considered for this position, you are required to complete the application form available on our website here www.swindoncarers.org.uk/working-with-us/ and outline how you meet the requirements of the job within the job description and person specification using the supporting information section of the application form. You can complete the online application form on our website or download the form.

Swindon Carers Centre is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. An Enhanced Disclosure and Barring Service check will be required for this post.

We adhere to a policy promoting equality of opportunity. No CV’s. No agencies.

Many of our staff work flexibly in different ways. Please talk to us at interview about the flexibility you need. If you are an unpaid carer, we can discuss how we can help you to balance work and your caring role. We cannot promise to give you exactly what you want, but we do promise not to judge you for asking.

Swindon Carers Centre will retain all unsuccessful applications for 12 months after the date of interview and may contact you during this time regarding future job opportunities. All applications will be destroyed following the 12-month period.

Please note: We may bring the closing date forward if we receive a high volume of applications.

All information for applicants is available on our website: www.swindoncarers.org.uk/working-with-us

Full Recruiting Information is available in this pack: https://jobs.swindon.gov.uk/downloads/file/2372/2023_adult_carer_support_practitioner_maternity_cover_recruiting_information_2