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Global Financial Messaging (GFM) is part of EMEA Banking Operations and is a shared utility providing critical SWIFT connectivity and processing capability for the Bank. The Bournemouth team maintains a strong partnership with the Bangalore office in a mirrored set-up. The role is for a SWIFT Operations Analyst position within the Bournemouth office and the working week is Monday to Friday - 5 days a week. If you are intellectually curious and have a passion for new technologies, analytics and solving problems, you may be the perfect fit for our team.

Job responsibilities:

As a SWIFT Operations Analyst in the GFM Exception Repair Team you will be:

• Monitoring exception queues within the SWIFT applications
• Able to understand the day-to-day workload distribution and ensure that all requests are completed within established SLAs
• Completing complex investigation across several internal applications
• Processing of message flow from exception queues and escalating to managers for high impacting or high volume message exceptions
• Responding to internal client enquiries via phone, e-mail, instant message etc.
• Working in partnership with the Bangalore site in a global team
• Identifying opportunities to promote greater efficiencies within the process

Required qualifications, capabilities, and skills:

• Excellent analytical skills/strong attention to detail
• Excellent time management, escalation and organisational skills
• Ability to prioritise multiple tasks and bring tasks to completion within established timeframes
• Dealing with client enquiries
• Clear and concise verbal and written communication
• Experience working with remote teams
• Working knowledge of MS Office

Preferred qualifications, capabilities, and skills :

• SWIFT knowledge
• Financial institution experience

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.