Supporter Care Advisor Remote
Job description
We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor. You will join us working 35 hours per week, on a permanent basis and will be based at our National Cat Centre. In return you will receive a salary of up to £23,130.12 per annum plus excellent benefits.
This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex. This is a remote location and public transport is limited. You will need to be within commuting distance of the National Cat Centre, please bear this in mind when applying.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
Responsibilities of our Supporter Care Advisor:
As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters.
What we’re looking for in our Supporter Care Advisor:
- Experience working within a supporter relations or customer care environment
- A keen desire to provide excellent supporter/customer care
- Experience handling complex complaints and queries
- Hardworking team player but also able to work independently off own initiative
- Engaging and professional phone manner, excellent listening skills to build rapport and empathise
- Good organisational skills and attention to detail
What we can offer you:
- salary of up to £23,130.12 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 29th June 2023
Virtual interview date: w/c 10th July 2023
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
