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Job description

We are seeking a full-time Support, Time and Recovery (STaR) Worker to join the Primary Care Mental Health Service based in Ware, covering the Upper Lea Valley locality. The successful candidate will support our service users within the community and assist them to achieve their recovery goals.

You will have experience working in a community based setting. You will be responsible for providing care to service users] living in the community experiencing, or recovering from mental health difficulties, specifically focusing on Recovery principles. You will be required to offer 1:1 support to service users and may also be required to assist in offering group support.

Where appropriate additional training will be provided and you will be working in a supportive and friendly team with a range of qualified professionals.

You will provide direct support and advice to Service Users (adults of all ages) and Carers, within the recovery framework, embracing the individual right to choice and control.

At HPFT we view our staff as our most important resource and offer:

• A thorough induction to your role and team
• A regular, good quality supervision
• Access to Lead Nurse for your area promoting professional development
• Arrange of developmental opportunities to support you to grow in your profession and your practice
• The opportunity to apply to work flexibly so that you can balance your work with your life outside work

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Job Responsibilities:

• To providesupport, givetimeto an allocated group of service users and thus promote theirrecoveryand promote their place in the broader community.
• To assist primary care workers to assess, plan, implement and evaluate individual service user lead support / recovery plans focusing on providing settled accommodation solutions, in particular social care needs assessment and eligibility for a personal budget.
• To contribute towards the management of a team of STaR workers, by leading on clearly identified, appropriate day to day team management tasks.
• Responsible for providing support to primary care workers, in the implementation of a recovery focused care plan for an allocated number of individual service users.
• To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.
• To positively promote independent living of service users within community.
• To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.
• To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.
• To enable staff to provide support with daily ‘living of ordinary lives’.
• To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.
• To be responsible for reviewing information available to staff and service users for its quality and relevance.
• To help to identify early signs of relapse by monitoring the service users’ progress, level of functioning and mental state and alert the appropriate staff involved in the service users’ care.
• To report regularly to primary care workers and appropriate key workers.
• To maintain accurate records as required by existing procedures, entering appropriate details on the service users’ case notes / electronic patient records as necessary.
• To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.
• To aid in the induction of STaR workers at lower bands, as well as offering regular supervision, peer support and mentoring in addition to existing managerial / clinical supervision.
• To lead cross-service peer supervision groups of STaR Workers.
• To participate in and be responsible for appropriate elements of staff development as part of STaR Team meetings as and when required.
• To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STaR services.
• To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.
• To respond to urgent situations emergencies or crises using local protocols.
• To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
• To use information systems including information technology and be willing to undertake appropriate training.
• To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.
• To undertake such other duties as may be determined from time to time within the general scope of the post.