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Job description

Leeds, West Yorkshire (with occasional travel to Chesterfield)

The Company

Poole Lighting is a trusted designer, manufacturer and supplier of lighting products for leading UK and European retailers, wholesalers and specifiers.

With over 30 years of experience, we’re committed to meeting our customers’ needs and are driven by our passion for our high-quality products.

We are now looking for an IT Support Technician to join our IT Team on a permanent, full-time basis.

The Benefits

• £25,000 - £28,000 per annum depending on experience
• 23 days’ holiday plus bank holidays, increasing to 28 days after five years’ service
• Contributory pension scheme
• Death in service benefit
• Paid time off for medical appointments
• Perkbox / Staff discount

This is an outstanding opportunity for an IT professional to advance their career or someone with great IT knowledge to join our leading company.

Joining us, you’ll be exposed to a range of software, equipment and IT systems, enabling you to build upon your skillset, gain valuable experience and enhance your professional development.

So, if you want to step into a varied and engaging role with a company that is as passionate about their people as they are about their products, we want to hear from you!

The Role

As an IT Support Technician, you will assist with the day-to-day operation and maintenance of our warehouse systems and IT equipment.

Specifically, you’ll maintain automations and integrations and oversee our Warehouse Management System (WMS), Business Intelligence Software, carrier systems and thin clients.

As the initial point of contact for on-site systems and IT queries, you’ll troubleshoot, diagnose and resolve technical issues, managing user liaison and providing proactive feedback.

Additionally, you will:

• Escalate internal service issues
• Maintain bespoke customer software
• Provide onsite and remote hardware and network support
• Implement system improvements to the existing warehouse operation

About You

To be considered as an IT Support Technician, you will need:

• Experience of working an IT Support and/or helpdesk role, or a fundamental base knowledge of IT and a willingness to learn
• Experience within a warehouse environment will be an advantage
• Knowledge of PC hardware and Software
• Proficiency in MS Query (or equivalent), Excel and Outlook
• Excellent communication skills
• GCSEs in Maths and English, at a minimum Level 4 (Grade C) or above
• A full, valid driving licence

Other organisations may call this role IT Support Specialist, IT Support Engineer, IT Tech Officer, IT Help Desk Support, IT Infrastructure Support Engineer, IT Technician, or Technical Support Engineer.

Webrecruit and Poole Lighting are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to take the next step in your career with our thriving company as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

About Webrecruit

CEO: David Jones
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.webrecruit.co
Year Founded: 2001