support technician Framingham, MA
Job description
About Us
OunceIT recognizes that people struggle with technology and change. In everything we do, we seek to eliminate the frustrations people experience with technology tools so that they may delight in those experiences.
OunceIT employees put people and relationships before tech tools — we’re people people. Our clients are primarily k-12 independent schools in the greater Boston and Worcester areas, but also include small to medium size businesses as well as home clients who recognize the value in our versatile team approach: While each of our staff have specialized skills and training, each team member is also a generalist, able to meet the needs of any client at any time.
We believe that I.T. takes a team.®
About the Position
Summary
You will be supporting people and technology in schools, non-profits, start-ups, traditional businesses, and homes who themselves rely on Macs, Windows, handhelds, networks, cloud services, and servers. You will also be supporting our own technicians in the field. Although our office is in Wellesley, you will not be tied to a desk. Some days you may visit a Boston startup to address network or server issues. Other days you may be on site helping to on-board a school in Worcester, or covering the help desk at one our Boston-area independent schools. From time to time you will work solo; other days you will be joined by other team members.
Technical Skills
- 2+ years of relevant experience (time in an academic setting and/or MSP a plus)
- Ability and willingness to support endpoints and infrastructure regardless of the OS (Windows v. macOS), hardware (Dell v. HP), hypervisor (VMware v. Hyper-V), etc.
- Administration of commonly used SaaS solutions (O365, Gsuite, AWS/Azure, etc.)
- Experience supporting network hardware (wireless networks, switches, routers, firewalls) and related services from the edge to the ISP.
- Familiarity with concepts such as TCP/IP, DNS, DHCP, VLANs, VPN, iSCSI, RAID, etc.
- Administration of current Microsoft Windows Server environments including: Active Directory, Exchange, file services, print services, group policy, etc. SQL experience a plus, but not required.
- Administration of current virtualization platforms (ideally VMware) and understanding of related best practices (backups, HA, DR, etc.)
Soft Skills
- Strong customer service skills, both in person and remote
- Ability to balance working autonomously with working as a member of a team
- Positive attitude and approach to technical issues and challenges, as well as client interactions
- Willingness to alternate between the fun complex projects, and the routine helpdesk tasks such as virus removal, print/save issues, migrations, etc.
- Continued desire to further develop technical and non-technical skills
Other
- Compensation for the position is commensurate with experience
- Benefits include generous paid time off, excellent health insurance, retirement matching, and other perks
- Access to a car is a necessity
- We cannot pay for relocation costs
How to Apply
If this sounds like the job for you, tell us why we should hire you and a little about your own experience and skills. Please send an inspired and well edited cover letter along with an honest yet flattering résumé (or alternative form of compelling application).
