support technician Sault Ste. Marie
Job description
Notice of full-time administrative vacancy
We are looking for amazing! If you are dynamic and would like the opportunity to help us to be recognized as the best student-centered College in the country, then you will find it here. As a member of our team, you will help students find their passions and help them achieve their amazing. If this is you, then join us at the hub of the Great Lakes, in the traditional territory of the Anishnaabek people.
The Opportunity: Reporting to the Director of Student Services, the incumbent is responsible for the day-to-day operations, budgeting, reporting, and supervision of staff/counsellors within the Counselling/Accessibility Services Office.
The Manager works closely with the appropriate department to investigate complaints that may potentially breach the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), Harassment and Discrimination.
The incumbent is responsible for case and file management that includes investigating complaints, conducting and documenting intake interviews, risk identification and monitoring to prevent future incidents, informal resolutions, mediating and ultimately applying a restorative justice approach to resolving conflict. The Manager is also responsible for formal complaints involving students and preparing investigations, appeals and requests for readmission.
The Incumbent is responsible for the day to day operations of the Testing Centre which includes the supervision of testing centre staff, development of policies and procedures, managing revenue and expenditures within a budget, and administering testing agreements with external partners.
The Manager actively participates as a resource on all Violence Threat Risk Assessment cases and is a member of the Student Services management team.
What you need to be successful:
- four-year degree in Human Resources, Social Work, Psychology, Justice Studies, or a related field
- minimum 3 to 5 years related work experience in a managerial or support services role
- demonstrated leadership and interpersonal skills to work effectively within a collaborative team environment with the ability to engage and motivate staff
- experience working with, reporting on, and interpreting data
- excellent written and oral communication skills and ability to liaise effectively with a variety of internal/external contacts at all levels
- working knowledge of a variety of software, including MS Word, Access, Excel, PowerPoint, and MS Teams
- strong organizational skills, time management and project planning and management skills
- strong commitment to student support and success
- records management experience
- demonstrated ability to work under pressure and to meet deadlines
- knowledge of the Ontario College system
- strong negotiation and conflict resolution skills
Sault College is committed to equity, diversity, and inclusion. We invite applications from qualified individuals, and we welcome applications from women, visible minorities, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We fairly hire the best candidates based on merit.
PLEASE SUBMIT YOUR RESUME, COVER LETTER AND THREE REFERENCES
We thank all applicants in advance – only those selected for an interview will be contacted.
About Sault College of Applied Arts & Technology.
Revenue: $25 to $50 million (USD)
Size: 501 to 1000 Employees
Type: College / University
Website: www.saultcollege.ca
