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Contract Desktop Support Technician Required
Edinburgh - 5 Days per Week
8:30am - 4:30pm
6 Months
Inside IR35
£230pd

Opus is partnered with a consultancy to hire a Contract Desktop Support Technician on an initial 6 month contract with a view to extend.

Job Summary:
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.

Primary Responsibilities:

• Troubleshoot and replace laptop and PC hardware.
• Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
• Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
• Set up, maintain and troubleshoot.
• Participate in IT Support queue which will result in assigning and prioritizing open issues.
• Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
• Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Perform server and desktop computer updates to safeguard from malicious viruses and malware
• Manage customer issues and requests by creating, tracking and documenting technical solutions.
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
• Builddeploy new workstations (desktops laptops).
• Installupgrade hardwaresoftware on Windows workstations.
• Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
• Maintain positive relations through effective customer follow-up.

If you are interested in the position please send an updated copy of your CV and what rate you require and I will be in touch to discuss the role in more detail.