support technician Edinburgh, Scotland
Opus Recruitment
Full Time
Edinburgh, Scotland
30500 - 22050 GBP ANNUAL Today
Job description
Contract Desktop Support Technician Required
Edinburgh - 5 Days per Week
8:30am - 4:30pm
6 Months
Inside IR35
£230pd
Opus is partnered with a consultancy to hire a Contract Desktop Support Technician on an initial 6 month contract with a view to extend.
Job Summary:
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.
Primary Responsibilities:
If you are interested in the position please send an updated copy of your CV and what rate you require and I will be in touch to discuss the role in more detail.
Edinburgh - 5 Days per Week
8:30am - 4:30pm
6 Months
Inside IR35
£230pd
Opus is partnered with a consultancy to hire a Contract Desktop Support Technician on an initial 6 month contract with a view to extend.
Job Summary:
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.
Primary Responsibilities:
- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
- Set up, maintain and troubleshoot.
- Participate in IT Support queue which will result in assigning and prioritizing open issues.
- Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware
- Manage customer issues and requests by creating, tracking and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Builddeploy new workstations (desktops laptops).
- Installupgrade hardwaresoftware on Windows workstations.
- Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
- Maintain positive relations through effective customer follow-up.
If you are interested in the position please send an updated copy of your CV and what rate you require and I will be in touch to discuss the role in more detail.
Opus Recruitment
www.opusrecruitmentsolutions.com
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
