support technician Leeds, England
Job description
Technical (IT) Support Engineer. £30-40,000 (dependant on experience) benefits including electric car (after probationary period passed) + annual performance related bonus + 22 days holiday + bank holidays + 8% employers’ pension + company laptop + on-going professional development, including assistance with training courses and certifications.
Afinite is a leading IT Services Consultancy, who are passionate about developing and maintaining honest & collaborative working relationships with both our clients and our teams.
We believe that our reputation for providing expert & pro-active IT support, comes from the passion of our people so we want to ensure that you are continually assisted throughout your career with us!
Due to growth and progression within the business, we are now looking for a driven & client focussed Technical Support Engineer to join our team.
As a Technical Support Engineer, your responsibilities will include, but not limited to:
- Providing first class technical support, via IT helpdesk, phone, email and face-to-face
- Assisting and leading on a variety of projects, both internally and on client sites
- Identifying and troubleshooting hardware and software issues, both remotely and in person, delivering technical resolutions as they arise and identifying root causes, implementing enhancements to prevent future occurrences.
- Developing strong client relationships, going the extra mile to deliver an exceptional service
- Testing and evaluating new technology
- Collaborating with colleagues, ensuring issues are resolved effectively and within agreed timescales.
Package:
- £30-40,000 (dependant on experience).
- Benefits including electric car (after probationary period passed)
- Annual performance related bonus
- 22 days holiday (increasing on time served) + bank holidays,
- 8% employers’ pension
- company laptop
- on-going professional development, including assistance with training courses and certifications.
About you:
Experience gained working in an IT support role
A passion for IT, keen to learn new skills and embrace emerging technologies.
High levels of organisation and time management, with the ability to prioritise and multi-task in a fast paced, often pressurised environment.
A strong relationship builder with a proactive and problem-solving approach, willing to go the extra mile to deliver an exceptional client experience.
A collaborative team player and a results focused, motivated self-starter.
Excellent communication skills, both verbally and in writing
Commercially aware, seeking to drive improvement and add value
The ability to diagnose hardware and software problems on servers and end-user devices.
A good understand of a wide range of technology, to include some of the following…
- Administering and configuring Microsoft 365 platform (Azure Active Directory, Exchange On-line, Dynamic Group Creation, MS Teams, SharePoint, OneDrive)
- Deploying and administering Windows Server 2012 onwards
- Experience with Windows (7 or later) and/or Android, iOS, MacOS
- Knowledge of VMWare and Hyper-V virtualisation platforms
- Understanding of networking concepts
- Experience of using Mobile Device Management (MDM) solutions
- Understanding of PC components and compatibility, with the ability to assemble / replace parts as necessary
- Experienced of server and cloud back-up solutions
- Experience of VoIP and video conferencing platforms
- Experience of Synology and QNAP NAS appliances
If you are a team player, who is driven to provide exceptional service to both clients and our colleagues and want to champion us to be the best team and company we can be, we want to hear from you!
This is a full-time role within the hours of 8.30am – 5.30pm Monday to Friday, based a walking distance away from Leeds City Centre in LS11 (c.10-15minutes from the Train Station).
If you do hold a driving licence, travel will be required which is currently on average 2 days out of the office per week, subject to workload and change. The majority of our clients are currently based within 1 hour drive of Leeds.
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Company car
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 23/07/2023
