support technician Remote
Job description
Inclusively is partnering with a leading insurance software company to hire a Associate Customer Support Technician, Accounting.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
What You’ll Do
- Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
What You’ll Need to Succeed
We’re looking for someone who:
- Can work remotely or from office
Your experience should include some or all of the following:
- 1+ year of customer service experience
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- High school diploma or equivalent (Associate or Bachelor’s degree preferred)We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind
- A passion for problem solving and providing a high level of customer care
- Confidence interacting and learning about various technology applications, software, network infrastructure
- Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
- Ability to plan and organize technical projects; experience with deadlines for project completion
- Familiarity with the insurance industry
What You’ll Gain
Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote
