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Custom Goods is a dynamic company that values teamwork and we are looking for someone to join our fast-paced environment. This position offers the opportunity for growth and will provide training for those who want to grow with the company.

Under initial close supervision, the ideal candidate will typically perform routine support tasks, with limited scope typically involving one unit, function, or process following well-defined procedures in the business technology, customer service or business application domains.

As an IT Support Technician at Custom Goods, you will need to be able to install or repair hardware or peripheral equipment, manage user accounts and technology inventory, resolve incidents or requests, ensure software/hardware is in compliance with security policies, have the ability to create, test, maintain, and deploy desktop products, configure and/or modify software programs, perform data import and expert activities, monitor information technology systems to ensure system and process integrity, meet performance requirements, troubleshoot daily issues, and other related activities.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems.
• Performs patch management including testing and deployment
• Designs and deploys endpoint images as needed
• Installs equipment and software.
• Performs system administration for endpoint solutions.
• Provides highly complex technical support to clients.
• Acts as key contact for internal IT groups in support of technical problem resolutions.
• Monitors network access, addresses data security, password generation and file access to forecast potential access risks.
• Assists in developing corporate standards for endpoint applications and hardware and conducting reviews to ensure compliance to standards.
• Develops and produces installation documentation for the most complex applications.
• Participates in off shift on call rotation with other team members as needed.
• Proactively monitors Service Desk queue for endpoint and site related tickets.
• Performs application software integration and testing to ensure that all software, hardware and communication networks operate properly together
• Active Directory user, computer, and group maintenance
• Administers internet access and services, which includes internal and external security.
• Monitors software asset licensing to ensure compliance.
• Cover Service Desk in short staffing situations.
• Performs endpoint asset management for equipment lifecycle
• Performs other duties as assigned.

Core Behaviors:

Demonstrate to comply with Custom Goods’ Core Behaviors:

• 
  Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education and Experience

• 
  Associate’s Degree in a technical or computer related field of study, or equivalent related experience
• 2+ years’ experience performing senior level desktop hardware, software, and operating systems support
• 1-2 years prior experience as an IT Support technician
• Preferred experience with current Microsoft 365 and Apple operating systems
• Strong knowledge of Windows operating system and Microsoft Office, including operation and troubleshooting
• Experience with Mobile Device Management including procurement and security
• Extensive knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Dell) desktop systems hardware and peripherals
• General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications
• Strong written, verbal and interpersonal communication skills
• Microsoft Certified Professional preferred
• Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc.
• Ability to work with limited supervision as a primary onsite IT member

AAP/EEO Statement: Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.