support technician London, England
Job description
£45,192 to £49,280 plus a location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: West Brompton
When threats go digital, so do we.
Counter Terrorism Policing (CTP) keeps the nation and everyone in it safe from all manner of threats. Those are evolving all the time, as is the way we tackle them. This is your chance to become a crucial part of the UK’s counter terrorism capability, as you apply your skills not just to supporting our existing estate, but also to enhancing our digital footprint.
You’ll join a small team of experienced staff and officers who work closely to deliver services to the command, with a focus on digital investigations. It will see you draw on your rounded IT skillset to look after a full stack estate of hardware, servers, network, storage, and applications supporting to National Digital Exploitation Service. You’ll also support the user base, identifying any issues and resolving them.
We’ll look to you to make sure that the estate is operational and functioning as it should. That will include ensuring that it’s correctly patched and secure, and performing backups, upgrades and changes when needed. In addition, you’ll contribute to bespoke projects designed to improve CT capability. This team is part of an innovation group, so you can expect to play a part in the evolution of the estate and what it can do.
As well as experience in ICT support or a similar environment, you’ll have very good foundational skills and be happy to work as part of a team. It’s important that you’re willing to learn too — the estate is evolving all the time, so you’ll have every opportunity to develop along with it. We’re currently looking at expanding into the cloud, so any expertise would be useful.
Since you will have On Call responsibilities after training, you’ll need a flexible approach to providing onsite IT support. The role is mainly office-based to respond to critical issues that could affect business as usual, though there will be opportunities for you to work from home.
In return, you can look forward to benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Key Tasks
- Maintain a full Server, Storage & Network stack to maintain SLA uptimes
- Maintain and manage backups
- Ensure Antivirus is up to date
- Manage and deploy virtual servers with Hyper-V
- Supporting a Cisco network estate that includes Dell switching products
- Supporting of storage systems, focussed on Dell products
- Deployment of new OS builds and applications
- Administration of Windows Active Directory
- Setting and managing file permissions
- Innovate and develop solutions for the command, Cloud (AWS preferably) skills will be needed
- Managing and replacing faulty hardware with suppliers.
How to Apply
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process, and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 26 July 2023.
The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.
Read our full disability confidence statement.
Job Type: Full-time
Salary: £45,192.00-£49,280.00 per year
Work Location: In person
