IT Support Technician

Permanent part-time (Friday evening, Saturday and Sunday availability)

Canadian Museum for Human Rights

Winnipeg, Manitoba, Canada

Overview

The Canadian Museum for Human Rights (CMHR) is a national museum dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.

The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.

We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public's understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.

Purpose of position

The Canadian Museum for Human Rights (CMHR) is centered around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The IT Support Technician will support our collective efforts to build a workplace culture that is inclusive, equitable, innovative and focused on inspiring action.

Reporting to the Manager, IT Operations and Security, the IT Support Technician provides IT technical help desk support for the organization, troubleshoots issues in exhibitions and supports business users.

The incumbent will be a strong and thoughtful communicator, critical thinker and innovator, and will bring a collaborative approach to their role.

Key Responsibilities

· Contributes to a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviours.

· Provides IT support for exhibitions by troubleshooting routine interactive system and A/V issues.

· Provides IT support to business users by troubleshooting daily network and systems issues.

· Provides Tier 1 IT support for all infrastructure systems. Services include, but are not limited to, end user devices, LAN/WAN connectivity, VPN, internet access, VoIP, and network security.

· Assists with current projects and rollouts of services in support of CMHR initiatives and roadmaps; identifies and addresses all IT and business-related issues; and interacts with cross-functional teams.

· Troubleshoots with point-of-sales and ecommerce systems (Tessitura, Shopify, etc.).

Required Qualifications

· Completed post-secondary education at the degree/diploma or certificate level in a relevant field

· Working knowledge and ability to troubleshoot issues with the following technologies:

· Microsoft Client operating systems

· Apple OS

· Commitment to human rights principles, including respect, equity, inclusion and dignity for all.

· Understanding of standard client/server, networking, and Internet fundamentals

· Ability to prioritize tasks based on operational priorities

· Strong communication skills, both oral and written

· Strong collaboration, interpersonal and presentation skills

· Strong troubleshooting / problem-solving skills

· Strong time management skills

Desired Qualifications

• Ability to communicate in both official languages, oral and written
• Experience working in the service industry
• Related certifications would be considered an asset
• Working knowledge of:
  • Audio/video connectivity systems
  • Microsoft unified communications
  • Cisco routing, switching and security
  • Voice over IP solutions
  • Microsoft SharePoint
  • Point-of-sale and ticketing systems
  • Analytics systems

Official Language Proficiency

Bilingual non-imperative

Other

• Union status: in scope
• Work is in an office environment
• Must be able to work Friday evenings, Saturdays and Sundays
• May require long periods at a desk, reading of lengthy documents, and time in front of a computer
• May require long periods of standing and walking
• May require the need to crouch into tight spaces
• Requires some heavy lifting

Conditions of Employment

• Security Screening Level – Reliability Status
• Child Abuse Registry Check

Application Procedure

Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers .

The Canadian Museum for Human Rights (CMHR) believes that a diversity of experiences and thought drives innovation and transformation. We are working towards building a workforce that is representative of the community in which we live and that we serve. We are committed to providing equal employment opportunities to all and encourage you to identify your employment equity status in your cover letter. The information you voluntarily disclose will be kept confidential and used solely for the purpose of increasing workforce diversity.

The CMHR is committed to developing a work environment and recruitment processes that are inclusive and barrier-free. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.

If contacted about this job posting, please advise us if you require any accommodations regarding the interview process.