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IT Support Technician

Head Office – Eastbourne

Full Time 37.5 hours per week

Monday – Friday with shifts between 7am – 5.30pm and on call at weekends on a rota

Competitive Salary plus pension and benefits

Due to continued growth and development, we have a great opportunity for an IT Support Technician to join our busy and evolving IT department based at Head Office in Eastbourne where our central IT Department are responsible for providing essential support to our growing network of over 190 branches.

The role of IT Support Technician is very varied one, you will be the first point of contact for colleagues, customers and suppliers for any IT related issues within the business. To enable the team to provide comprehensive support to our branch network, the support team work on a rota during the week and are on call at weekends. If you are looking for an opportunity to start in an IT business support career and have a genuine passion to succeed, then we’d love to hear from you!

We lead the UK marketplace for supplying decorating materials to our customers across the country and are still a family-owned business with a wonderful heritage spanning over 115 years. We are one of the Sunday Times Top Track 250 largest private companies and despite the present global challenges we have a bold vision to grow further; both online and through a growing store network.

We know that our people make our business unique, and we place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’ and we want to see all our colleagues flourish in their roles and reach their full potential and support our customers in developing their own businesses.

As an IT Support Technician, some of your responsibilities will include:

• Providing support and troubleshooting for all IT related issues, from in-house software, ERP (K8), MS Office and network issues, to business equipment such as PCs, laptops, tablets, mobile devices and printers
• Troubleshooting network and telephony faults, such as ADSL broadband issues
• Escalating unresolved issues to the relevant Infrastructure or ERP team and continue to track and log progress through the Support Call Management System
• Providing field support in person, as required, to the installation and configuration of equipment; this may include basic user training of all business equipment and related software
• Generating, printing and transferring electronic data to third parties, including the investigation and resolution of queries

We are looking for someone who can demonstrate the following:

• Approachable, possessing an open and friendly personality
• Previous experience in an IT Technician or support role would be preferred
• Broad range of IT skills including Hardware and Software
• Enjoys working and supporting a team but can be relied upon to work as an individual at all times
• A clear and confident communicator with excellent communication skills – both written and verbal
• Keen to learn, develop skills, and progress within this sector
• A willingness to undertake a range of tasks to support the business, both at Head office and on visits to branches
• An interest in IT business support
• Someone who is practical, able to problem-solve, takes responsibility for their actions and can achieve deadlines
• Driver would be preferred but not essential

In return we offer a comprehensive benefits package consisting of:

• Competitive rates of pay
• 31 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Brewers Colleague discounts giving you huge savings on your home improvements Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants
• Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note –this role may be removed from listings before the closing date if we are successful in finding an appointment.

Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

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