support technician Belleville, IL

ACG Security Solutions, Inc.

Full Time Belleville, IL 32000 - 12.04 USD ANNUAL Today

Job description

We are looking for a motivated Help desk analyst to provide technical support to external users in an efficient and accurate manner. You will solve basic and advanced technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by our company. ACG Security Solutions, Inc is currently growing and expects continued growth. As our company grows, your role and level of responsibility will as well.

Responsibilities

Provide first-level contact and convey resolutions to customer issues
Properly communicate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customers and team members to the status of open tickets
Walk customers through the problem-solving process
Follow up with customers, provide feedback and see to a satisfactory resolution
Utilize excellent customer service skills and exceed customer expectations
Ensure proper recording, documentation and closure of support tickets
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Availability to work after-hours at times

Skills

Proven work experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Knowledge of analog and IP cameras systems is preferred
Knowledge of PHYSICAL Access Control is preferred (I.E. - Door strikes, card readers, prox cards, etc.)
Basic knowledge of Networking is preferred
Work Location: One location
Work Remotely: No

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits: