support technician

support technician Des Moines, IA

Access Systems
Full Time Des Moines, IA 58240 - 12.04 USD HOURLY Today
Job description

Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is actively hiring IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $28/hour.

What You'll Be Doing as an IT Support Technician:

  • Gain a deep understanding of our tools and business processes, including onboarding and customer support.
  • Prioritize support tickets according to defined by our processes and procedures.
  • Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
  • Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.

What We're Looking For in an IT Support Technician:

  • Familiarity with support and troubleshooting of various IT environments.
  • Minimum of two years of related experience or equivalent education.
  • Effective verbal communication and exceptional customer service skills.
  • Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.

Join Our Team and Enjoy:

  • Hands-on custom-tailored training with the opportunity to shadow our current technicians.
  • Full Benefits Package, including Medical, Dental, and Vision Insurance.
  • Matching 401(k) Retirement Savings Plan.
  • Continuous Training Opportunities and Career Advancement.
  • Company Events, Team Events, Holiday Banquets, and Incentive Trips.
  • Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!

At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.

support technician
Access Systems

www.accesssystems.com
Waukee, IA
Shane Sloan
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Office Supply & Copy Stores
1986
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