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Job description

Title: Support Team Leader

Report Line: Team Manager

Direct Reporting Staff: Support Grade 1

Shift: 7AM - 3PM

Site: Marsh Leys - Bedford

Start Date: ASAP

Responsibilities:

Goods in, Testing, C&P, Goods Out, validation processes, all production type processes within the warehouse and the affiliated areas.

Performance

• Responsible for all aspects of the team’s performance.
• Able at all times to quantify the performance of each individual within the team against set targets and standards.
• Agree key performance indicators (K.P.I’s) with your manager and display the performance indicators within each section, ensuring effective communicate with the staff.
• Ensure performance requirements are in line with customer service level agreements (S.L.A) & strive to achieve the service levels required by daily prioritization. Identify to your team manager any factors which may restrict the ability to achieve a set S.L.A.
• Stock integrity, an understanding of stock movement within your section is a fundamental part of your role as Support Team Leader. Full stock integrity within working areas is required.
• Visual management is a crucial requirement particularly in areas where KPI measures are not available to demonstrate the total performance picture. This is not exclusive to dedicated areas.

Communication

• Effective two way communication with all staff in relevant sections including regular stand-up meetings.
• Encourage a culture of problem solving, finding solutions to problems at all levels.
• Ensure staff are motivated.

Quality:

• Schedule of departmental audits with the Warehouse/Quality Team Manager.
• Implement corrective actions in a timely manner.
• Work to, all Servicecare operational procedures.
• Be aware of customer’s perception of quality within Servicecare.

House Keeping:

• Ensure that the housekeeping within your section is always to a high standard as per the housekeeping policy.
• Introduce and maintain Kaizen 5’s’ systems of housekeeping.

Staff Development:

• Identify the training needs of staff members.
• Actively be involved in performance reviews with Team Manager.
• Ensure that training records are updated

Management Controls:

• Ensure a good standard of timekeeping within your team, including break times.
• Maintain a good standard of discipline. As a Support Team Leader you will be required to understand the informal counseling warning procedures up to an agreed level.
• Empowerment to ensure sections perform in your absence.
• All Servicecare’s staff are required to act in a responsible manner and again visual observation is required to ensure this on the sections under your direct responsibility.

System Controls:

• Ensure accurate data entry into the Servicecare SMS systems and any relevant customer systems operated on Servicecare’s site.

Security measures:

• Assist when necessary with staff security searches.
• Perform daily checks for signs of theft or suspicious behaviour that could result in theft. Report any concerns immediately to your Team Manager.

Health and Safety:

• Ensure a safe environment and operate safe working practices at all times and conform to all Health & Safety procedures.

Personal Development:

• Always be aware of the role of a Support Team Leader within Servicecare as described in this job description.
• Be prepared for regular performance review meetings with your Team Manager and understand the criteria for the performance review.
• Discuss with your Team Manager, your requirement for training.
• Be honest with your Team Manager and at all times supportive of your manager in front of your staff. Be prepared to challenge your managers decisions (constructively and in private) if you do not agree. Once agreement has been made then your Team Manager can expect your total support.
• Be flexible and embrace change with a positive and professional attitude.
• Always seek methods of process improvement within your section. Develop a good visible awareness of team and individual performance.
• Be aware of areas of waste (time, effort, materials etc).

General:

• As a Support Team Leader, you will be required to work however many additional hours necessary (within reason) to fulfill the requirement of your position.

You are required to perform any other reasonable requests made by your Team Manager

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Northampton, NN4 5EL: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 24/02/2023
Reference ID: STL