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IT Support Specialist

Competition No. #2023-05

Starting Hourly Rate: $36.75 (after completion of 6-month probation: $38.68)

Classification Band 4

Victoria Airport Authority (VAA) manages and operates Victoria International Airport (YYJ), which is located on the homelands of the WSÁNE People whose historical relationship to the land continues to this day. YYJ is the 11th busiest airport in Canada with 1.5 million passengers in 2022. YYJ was rated among one of the top ten most loved airports by CNN Travel and was named best regional airport in North America in 2012, 2014 and 2020 and received the award for Best Hygiene Measures in North American in 2020 and 2021 by Airports Council International. VAA has also been named one of BC’s Top Employers each year since 2020.

Position Overview

Working at the Victoria International Airport in the IT department is an exciting and rewarding experience. As an IT Support Specialist, you will have the opportunity to work alongside a team of skilled professionals to support the Information Technology team in day-to-day requirements for the Victoria Airport Authority. Our collaborative culture fosters teamwork and innovation, providing an environment where everyone's contributions are valued. Our IT department is committed to delivering the best possible technology solutions for the airport, which includes maintaining systems critical to the safety and security of our passengers and employees. With a focus on continuous improvement, you will have the chance to learn and grow your skills, making a meaningful impact on our operations and the airport community as a whole.

The IT Support Specialist will support the Information Technology team in day-to-day operational requirements for the VAA. The IT Support Specialist is a union position reporting to the IT Supervisor and will normally work a 37.5 hour work week during regular administration office hours. Some after-hours emergency support and regular scheduled maintenance may be required.

Knowledge, Skills, Abilities, and Personal Characteristics

• 
  Completion of Grade 12 and additional IT related training or courses
• Three years in a general IT support role
• Excellent customer service and interpersonal skills and the ability to communicate effectively
• Excellent prioritization and organizational skills, with the ability to work under deadlines with conflicting demands
• Ability to be tactful, demonstrate excellent judgement, and work as a positive, collaborative team member
• Enthusiastic, energetic, and the ability to be a self-started and work independently
• Able to stand on ladders up to 12’ and be comfortable lifting up to 50 lbs.
• Manage and maintain VAA workstations and network devices
• Utilize JIRA and Confluence to manage support tickets and documentation
• Provide software support and maintenance
• Provide software support and training in areas such as:
• MS Windows 10 and 11
• Microsoft Office 365
• Flight Information Display system (FIDS)
• Mobile devices and Mobile Device Management (MDM)
• Be an active participant within the IT Department contributing to meetings and projects

As a condition of employment, within six (6) months of hire the IT Support Specialist must obtain and maintain a Restricted Area Identification Card (RAIC) and possess a valid class 5 BC driver’s license. VAA is part of the federally regulated air transportation sector and employees must abide by any potential future federally mandated health measures (e.g. COVID-19 vaccination/booster shots).

For a detailed job description please visit VAA’s website www.victoriaairport.com/careers.

Applications

Interested applicants may submit their application including a cover letter and resume quoting Competition #2023-05 by 4:00 p.m., Monday May 15, 2023.

VAA is located on the homelands of the WSÁNE People and as a result, qualified self-identified Indigenous applicants are encouraged to apply and may be given preference during the recruiting and selection process.

An eligibility list to fill future vacancies may be created.

Please ensure your application clearly identifies how you meet the education, experience, and knowledge requirements stated in the job description. Applicants must be legally entitled to work in Canada.

We sincerely appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.

• The Restricted Area Identification Card is a security pass issued by local airport authorities to all non-passengers working in the restricted areas of airports.