
support specialist Toronto
Job description
RESPONSIBILITIES
– Participate as a contributor to the leadership team.
– Providing on-site technical support in person, over the phone, through email and using remote support tools to assist across the organization.
– Install, maintain, and support end-user devices, including computers, mobile devices, printers, scanners, projectors, photocopiers, and any other peripherals.
– Provide orientation and guidance to users on how to operate new software and computer equipment.
– Coordinate and support system changes, new user setups/onboarding, user off-boarding, and workstation relocations.
– Implement protocols for the use of IT across Studio Munge. Updates or develops documentation with respect to processes and procedures.
– Evaluate and document resolutions and suggest ways to prevent future problems.
– Escalate problems (when required) to the appropriately experienced technician.
– In collaboration with IT Consultant to maintain the security and privacy of networks and computer systems.
– Maintain licenses and upgrades, scheduling and communicating events without deterring others from completing their work.
– Hardware inventory management: identify computer or network equipment shortages and place orders as needed.
– Maintain and administer building access and security systems.
– In collaboration with Management/IT Consultant to document, maintain and forecast IT budget.
– Any other duties as required.
BENEFITS
– Competitive salary based on experience and industry standards
– Extra time off during the annual end-of-year studio closure
– Inspiring workspace with free parking
– Access to a state-of-the-art gym
– Healthy snack pantry
– Competitive health benefits package
– Open invitation to our regular team-building company events
QUALIFICATIONS
– Minimum 2 years of experience/knowledge in a creative industry such as Architectural, Engineering or Interior Design.
– Diploma or certificate in IT or IT-related program, or equivalent experience
– Knowledge of computer hardware troubleshooting on Windows PC-based systems and endpoint client-related devices (includes desktop, laptop, handheld devices, printers, projectors, scanners, copiers, smartphones, Videoconferencing devices and all types of end-user devices)
– Experience with Windows Operating Systems
– Proficient with Microsoft Office products
– Experience with Wireless Networks and Mobile Solutions
– Ability to learn quickly and take on new responsibilities.
– Excellent communication (oral and written) and interpersonal skills.
– Strong work ethic and a positive team player – trustworthy, capable, and reliable
– Ability to work independently as well as collaboratively.
– Ability to multitask, prioritize and deal with time constraints.
– Strong organization, documentation and problem-solving skills are required.
– Must be able to maintain a high level of confidentiality.
– Superior customer service skills, which include communicating with clients, service providers, teams and manager, verbally and in writing
– Ability to lift ~ 50 lbs. (e.g., computers, monitors, deliveries)
READY TO JOIN OUR TEAM?
APPLY NOW
About Studio Munge
CEO: Alessandro Munge
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: https://www.studiomunge.com/
Year Founded: 2015
