RESPONSIBILITIES

– Participate as a contributor to the leadership team.

– Providing on-site technical support in person, over the phone, through email and using remote support tools to assist across the organization.

– Install, maintain, and support end-user devices, including computers, mobile devices, printers, scanners, projectors, photocopiers, and any other peripherals.

– Provide orientation and guidance to users on how to operate new software and computer equipment.

– Coordinate and support system changes, new user setups/onboarding, user off-boarding, and workstation relocations.

– Implement protocols for the use of IT across Studio Munge. Updates or develops documentation with respect to processes and procedures.

– Evaluate and document resolutions and suggest ways to prevent future problems.

– Escalate problems (when required) to the appropriately experienced technician.

– In collaboration with IT Consultant to maintain the security and privacy of networks and computer systems.

– Maintain licenses and upgrades, scheduling and communicating events without deterring others from completing their work.

– Hardware inventory management: identify computer or network equipment shortages and place orders as needed.

– Maintain and administer building access and security systems.

– In collaboration with Management/IT Consultant to document, maintain and forecast IT budget.

– Any other duties as required.

BENEFITS

– Competitive salary based on experience and industry standards

– Extra time off during the annual end-of-year studio closure

– Inspiring workspace with free parking

– Access to a state-of-the-art gym

– Healthy snack pantry

– Competitive health benefits package

– Open invitation to our regular team-building company events

QUALIFICATIONS

– Minimum 2 years of experience/knowledge in a creative industry such as Architectural, Engineering or Interior Design.

– Diploma or certificate in IT or IT-related program, or equivalent experience

– Knowledge of computer hardware troubleshooting on Windows PC-based systems and endpoint client-related devices (includes desktop, laptop, handheld devices, printers, projectors, scanners, copiers, smartphones, Videoconferencing devices and all types of end-user devices)

– Experience with Windows Operating Systems

– Proficient with Microsoft Office products

– Experience with Wireless Networks and Mobile Solutions

– Ability to learn quickly and take on new responsibilities.

– Excellent communication (oral and written) and interpersonal skills.

– Strong work ethic and a positive team player – trustworthy, capable, and reliable

– Ability to work independently as well as collaboratively.

– Ability to multitask, prioritize and deal with time constraints.

– Strong organization, documentation and problem-solving skills are required.

– Must be able to maintain a high level of confidentiality.

– Superior customer service skills, which include communicating with clients, service providers, teams and manager, verbally and in writing

– Ability to lift ~ 50 lbs. (e.g., computers, monitors, deliveries)

READY TO JOIN OUR TEAM?

APPLY NOW