support specialist Aberdeen, Scotland
Job description
THE NEW ROLE
The Software Support Specialist will sit within the Onboard Tracker Implementation and Data teams – assisting with Project Support, Support tickets, Testing, and Software administrative tasks, identify and resolve technical issues, provide user training and documentation, and contribute to the continuous improvement of the software ecosystem.
KEY RESPONSIBILITIES WILL INCLUDE:
SOFTWARE & IMPLEMENTATION SUPPORT
- Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
- Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
- Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
- Administrative support for the Implementation and Data Teams.
- Minute taking and creation of action task lists during both internal and client meetings.
SOFTWARE TESTING
- Supporting the Development and Implementation Team in testing new system functionality.
- Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
- Scope client requirements and create ‘user stories’ for Development Team.
THE IDEAL CANDIDATE WILL:
PERSON SPECIFICATION
ESSENTIAL:
- Experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
- Be highly IT literate and confident in picking up new systems and processes.
- Database experience.
- Highly organised and excellent attention to detail.
- Professional, friendly, and approachable with a can-do attitude.
- Strong Excel Skills
- Software testing experience
- Ability to manage own workload.
- Enjoys working part of a team.
- Clean driving license and a car
ADVANTAGEOUS:
- High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
- Power BI Skills/Experience
- Have a background in client facing roles
- Experience in a software production environment
- Onboard Tracker Knowledge
- Knowledge of Microsoft DevOps and Agile methodologies
- Software Business Analysis experience
BENEFITS
- Flexible Working Hours
- Potential Hybrid / Work from Home Opportunities
- Team/Social Nights & Events
- Gain training and skills in a fast moving and vibrant software company
- Casual Dress policy
- Sick Pay
SCHEDULE: Monday to Friday
WORK LOCATION: Office / Hybrid / and remote in Aberdeen AB11 6JN
JOB TYPES: Full-time, Part-time, Permanent
SOUND LIKE YOU? APPLY TODAY!
You must have a right to work in the UK and there will be no sponsorship for this position.
ABOUT SOLAB
30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally.
We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.
Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.
GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!
Job Types: Full-time, Part-time, Permanent
Benefits:
- Casual dress
- Company events
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Aberdeen AB11 6JN
Reference ID: Software Support Specialist
