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Major Responsibilities

• Maintains a service-oriented mindset and high standards of customer support.
• Ensures support is provided to global internal personnel in a professional, courteous and timely manner.
• Troubleshoots and resolves hardware, software and networking issues.
• Conducts installations, configurations, upgrade tasks and basic repairs.
• Creates, maintains and deletes user accounts (Windows, MAC, VPN, Voicemail, etc.).
• Responds to and resolves issues relating to Personal Computers, Servers, Local and Wide Area Networking, telecommunications, hardware and all related operating systems and desktop software.
• Researches and documents new technologies to support ongoing projects.
• Implements and supports systems using the knowledge and understanding of the Company’s corporate security policies and procedures.
• Maintains appropriate logs of equipment, users and operational activities.
• Ensures personnel utilize technology to provide them with a fast, accurate and secure method to access information, in order that global members can be serviced in a highly efficient and effective manner.
• Acquires and maintains current technical knowledge by attending appropriate classes and seminars, and reviewing technical bulletins and periodicals.
• Communicates official department Information Technology plans, policies and procedures to staff, vendors, and internal customers -
• Gains and maintains a good understanding of how the IT team integrates with others to achieve objectives.
• Sets up and moves all computer equipment, servers and networks to comply with management’s plans to remodel and /or reconfigure work stations.
• Other duties as assigned.

Required Education, Experience, Skills

Education:

• High School Diploma required.
• One or more of the following industry certifications, or an equivalent combination of education & experience: CompTIA A+ or Network+, Microsoft MCSA or MCSE, ITIL Foundation

Experience/Skills:

• Minimum of 3 years of experience providing Help Desk Support, with PC’s, Servers, Telecommunications Operating Systems, as well as Data Center environment required.

Desired Education, Experience, Skills

Education:

• Associate’s Degree in Electronics, Computer science, Business Administration, Mathematics, Engineering, or a related field strongly preferred.

Travel:

• Must be able to travel up to 10% of the time; both domestic and international travel is required.
• Typical work-related travel assignments range 1-2 weeks and as such overnight, out-of-town and/or country stays are required.

Language: English

Internal Relationships:

• Associates from all departments and levels of the company, internal and remote

External Relationships:

• Liaison with 3rd party Vendors and other support organizations typically utilized in the IT industry

Physical Demands & Working Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.

• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.

• May be occasionally requested to work overtime and weekends for special projects.

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.