support specialist Greensboro, NC
Job description
About us
GeekBox IT is a leading provider of comprehensive IT solutions, dedicated to helping businesses optimize their technology infrastructure and streamline their operations. With a focus on delivering exceptional customer service and innovative IT strategies, we specialize in providing reliable support, strategic consulting, cloud solutions, network security, and more. Our team of experienced and knowledgeable professionals is committed to delivering cutting-edge technology solutions that drive efficiency, productivity, and growth for our clients. With a passion for all things tech and a commitment to staying ahead of industry trends, GeekBox IT is the trusted partner that businesses turn to for their IT needs.
Our work environment includes:
- Modern office setting
- Drinks/Snacks Provided
- Weekly Lunch Meeting
- Company vehicles for onsite client visits
POSITION SUMMARY
GeekBox IT is seeking a full-time IT Support Specialist Tier I to join our team in Greensboro, NC. We offer a vibrant tech environment and all of the tools needed to succeed. Our ideal candidate is a customer-focused problem solver with excellent technical skills, strong communication abilities, and a passion for delivering top-notch support to our clients. They should be a team player who thrives in a fast-paced and dynamic environment and exhibits a continuous desire for learning and professional growth.
JOB DUTIES
- Provide first-line technical support to clients via phone, email, and in-person, resolving hardware, software, and network issues promptly and efficiently.
- Diagnose and troubleshoot technical issues related to computer systems, software, and network connectivity.
- Escalate complex technical problems to Tier II support or appropriate IT personnel.
- Document and track all customer interactions and problem resolutions in our ticketing system.
- Assist with setting up, configuring, and maintaining computers, printers, and other IT equipment.
- Install and update software applications and perform routine software and hardware maintenance tasks.
- Educate end-users on basic software and hardware functionality.
- Collaborate with team members to share knowledge and improve the overall customer support experience.
- Rotating On-Call schedule divided among all staff with bonus pay.
- Maintain current knowledge of GeekBox IT products and services.
JOB QUALIFICATIONS
- High school diploma or equivalent required. Associate's/Bachelor's degree in information technology preferred.
- At least two years of experience in network support or IT support is preferred.
- Strong troubleshooting skills with the ability to identify root cause of network issues and resolve them quickly.
- Ability to work independently with minimal supervision and perform tasks under pressure while maintaining a high level of accuracy and attention to detail.
WHY WORK AT GEEKBOXIT
- Join a dynamic and growing team of IT professionals dedicated to providing top-notch technical support and solutions.
- Opportunity for professional growth and career advancement.
- An engaging work environment with diverse and challenging projects.
- Competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills.
- Work-life balance with flexible scheduling options.
Note: Only shortlisted candidates will be contacted for an interview.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Greensboro, NC 27405: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Active Directory: 1 year (Preferred)
Work Location: In person
