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Job description

Duties and Responsibilities:

• Responsible for providing support to users during day-to-day operations in support of Green Light’s commitment to clients, as well as aid with monitoring and problem investigation
• Work with the engineering team to provide help desk and junior system administration support.
• Shadow more senior members of the engineering team, to learn and develop engineering skills as a path towards becoming a more advanced security-focused System Administrator.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Security+ required
• Working knowledge of Linux (distribution agnostic)
• Basic knowledge of Linux commands
• Working knowledge of Microsoft Windows 10, Windows Server, Active Directory
• Working knowledge of Microsoft Office 365
• Basic understanding of networking concepts
• Strong analytical and problem solving skills
• Strong work ethic, attention to detail, and organizational skills
• Excellent communications skills
• Excellent interpersonal and customer service skills
• Ability and willingness to work with the team even if it includes performing routine tasks
• Ability and willingness to learn new things to work towards becoming more advanced in your role
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time related constraints
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to train end users on frequently asked technical issues
• Ability to provide technical assistance and support over the phone or chat with a professional demeanor
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

Preferred But Not Required

• Scripting using Python, Perl, PowerShell, Bash or an equivalent language.
• Cloud experience (GCP, AWS, Azure)
• Network+ certification

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Scottsdale, AZ 85255: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What attracted you to the field of Information Security?
• Explain what happens when you enter “google.com” in a browser’s address bar.
• Do you pursue any information security research outside of your current employer?
• How would you perform a network reconnaissance?

Experience:

• IT/administration/helpdesk: 3 years (Preferred)

Work Location: In person