Support Office Specialist - Operations Bradford, Yorkshire and the Humber, England
Job description
About The Role
- Provide data and insight into service and operational areas that helps the business improve
- Maintain positive relationships with stakeholders around the business - you are sought out for your guidance and are an expert in your area
- You're a key point of contact for Stores, Store Managers and Regional Managers providing insight and resolving challenges
About The Company
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
Annual bonus scheme
Generous holiday entitlement
Four day working week with flexible working hours
Company pension contributions
Private healthcare
Perks with over 850 retailers
- Free parking onsite
About You
Understanding of other functions within retail and the wider business to aid decision making is an advantage
The ability to understand customers requirements and respond to their feedback
The ability to use objectivity and challenge stakeholders where needed ensuring a strong customer focus
Good organisational, prioritisation and decision making skills
Strong digital skills, expert in all Google applications and other software packages needed to provide insight and build reports. SQL would be an advantage, however we will provide training
Strong problem solving & communication skills
Ability to deliver under pressure and in situations of ambiguity
The ability to work with multiple stakeholders across the business and at all levels of seniority
The ability to influence stakeholders across the business to support the plan
Commercial understanding of how certain decisions impact the business and our stakeholders
