support manager London, England
Job description
Job description
Job title
Student Support Manager
School/Function
Student Experience
Location
Multi-site
Responsible to
Director of Student Experience
JOB DESCRIPTION
Overall purpose
The Student Support Manager will lead a team of Wellbeing and Inclusion Coordinators to provide comprehensive support and guidance to a diverse population of students. The team are responsible for providing wellbeing support on a one to one basis, group seminars and workshops, coordinating peer support initiatives and supporting staff in their development and understanding of wellbeing matters. Inclusion support consists of advice and support to students who are differently abled, or who present with a recognised disability, both those seeking reasonable adjustments and support from Regent College in the form of specialist equipment, other assistive technology and/or non-medical help, and those seeking general support and guidance. The point of ‘inclusion’ is to draw in all levels of ability, and to engage proactively with students across a broad spectrum of recognised and non-recognised traits that might impact upon their studies.
The postholder will manage their own student caseload in this small team as well as focus on developing and implementing process and procedure to ensure students are receiving a consistent service, promoting student success, wellbeing and engagement throughout the student journey which in turn will contribute to student continuation and completion.Responsibilities Respond to student crises and emergencies, providing immediate support and appropriate referrals. Provide leadership and line management of the Inclusion and Wellbeing Officers, focusing on staff development and upskilling to encourage professional growth. Develop, implement, and oversee a wide range of student support to address student needs, including reviewing support plans, monitoring at risk students.Design initiatives that enhance student retention and success, collaborating with schools and other professional services. Oversee support and guidance to academic staff within the schools to positively influence design and delivery of an inclusive curriculum. Implement safeguarding policy and procedure. Ensure support for students is embedded with professional service including with Registry, Student Experience and with the schools. Deal competently, sensitively and in a professional manner when interacting with students who can be distressed and or demanding, observing confidentiality in line with Data Protection and GDPR and policy regulations including those with external partnerships.
Collect and analyse data of the service, embedding key performance indicators and generating reports as required to help provide evidence of service impact. Monitor referral and case management of the team to ensure timely response and quality.Raise awareness and presence of the service on site and digitally to reach the diverse student population. Be an active member of the Student Experience Management Team engaging with key student activity including student voice, inductions and embedding activity and support throughout the year. Contribute to meeting strategic objectives of the College Access and Participation Plan.
Responsibilities
1. Respond to student crises and emergencies, providing immediate support and appropriate referrals.
2. Provide leadership and line management of the Inclusion and Wellbeing Officers, focusing on staff development and upskilling to encourage professional growth.
3. Develop, implement, and oversee a wide range of student support to address student needs, including reviewing support plans, monitoring at risk students.
4. Design initiatives that enhance student retention and success, collaborating with schools and other professional services.
5. Oversee support and guidance to academic staff within the schools to positively influence design and delivery of an inclusive curriculum.
6. Implement safeguarding policy and procedure.
7. Ensure support for students is embedded with professional service including with Registry, Student Experience and with the schools.
8. Deal competently, sensitively and in a professional manner when interacting with students who can be distressed and or demanding, observing confidentiality in line with Data Protection and GDPR and policy regulations including those with external partnerships.
9. Collect and analyse data of the service, embedding key performance indicators and generating reports as required to help provide evidence of service impact.
10. Monitor referral and case management of the team to ensure timely response and quality.
11. Raise awareness and presence of the service on site and digitally to reach the diverse student population.
12. Be an active member of the Student Experience Management Team engaging with key student activity including student voice, inductions and embedding activity and support throughout the year.
13. Contribute to meeting strategic objectives of the College Access and Participation Plan.
Essential
- Degree in relevant field
- Previous experience in student support services
- With management experience
- Understanding of the challenges and needs of students in a HE setting
- Good network to understand sector best practice
- Excellent interpersonal and communication skills
- Experience of safeguarding vulnerable adults
- Experience of supporting students with SPLD, Autism, Mental Health conditions or other long term health conditions
Desirable
- With management experience
- Good network to understand sector best practice
Job Types: Full-time, Permanent
Salary: £45,000.00-£50,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, WC1R 4BH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
