support manager Oldham, England
Job description
Job overview
The post holder will work within the directorate of Emergency and Urgent Care. Working along side an operational team of including Directorate Manager, Assistant Directorate Managers and another Directorate Support Manager the post holder will work closely with other members of the multi disciplinary team to ensure safe timely and effective service delivery.
- This post will support the safe, timely and effective delivery of Emergency and Urgent Care services.
- To assist the directorate in the development and implementation of policy, business planning, business objectives and service developments.
- Assist service leads in meeting performance management requirements of the services, including Patient Flow, Sickness & Absence, quality and activity targets.
- To undertake specific project work as identified by the directorate team.
- Ensuring medical and administration staff adhere to Attendance policy and Special Leave, monitoring sickness & absence of staff, conducting return to works, and formal sickness reviews in line with Trust Policy and all other HR policies.
Main duties of the job
- Ensure staff are compliant with mandatory training and take necessary action for those not compliant.
- Line managing multiple staff members
- Produce Business Plans as and when required, chasing these up to timescales and deadlines.
- Attend relevant meetings with directorate and clinical teams when required.
- Assist in the investigation of complaints/incidents/PALS
- Liaising and working with multiple external stakeholders
Working for our organisation
Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world’s first IVF baby was delivered, Oldham is a town of pioneering firsts. Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital. As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
Essential criteria
- Business administration qualification, eg, NVQ 3
- Evidence of continuing professional development
Experience
Essential criteria
- Previous experience of problem solving skills.
- Experienced user of all Patient Administration and Clinical Systems
Desirable criteria
- Previous experience of working with clinical teams to support understanding of RTT and cancer rules
- Previous Experience line managing staff
Skills and Knowledge
Essential criteria
- Ability to work under pressure, to tight deadlines and with frequent interruptions
- Ability to analyse and interpret complex data
- Knowledge of PAS (Patient Administration System) or other similar systems
Desirable criteria
- Knowledge of a detailed understanding of patient flow
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
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