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Job description

JOB OVERVIEW

2 year Fixed Term Contract

An exciting opportunity has arisen to join an established /
experienced team of Desktop Support Technicians on a 2 year fixed-term
contract as a Desktop Team Leader.

The post holder will support the IT Endpoint and Licensing Manager in
in leading the operational delivery & function of the IT Desktop
Technicians and the Desktop estate comprising of Desktop PC / Laptop,
Wireless Trollies, Digital Dictation devices as well as iOS devices
including iPhones, iPods and iPads used by the directorates customers/
clients.

You will be responsible for the delivery of a customer sensitive and
IT diagnostic responsive service. Supporting staff across Shrewsbury,
Telford, Shrewsbury Business Park and community sites, providing a
complex diagnostic & incident resolution and advice service, which
ensures the maximum availability, performance and utilisation of
information systems and device management used by our clinical and
business.

The postholder will undertake incident diagnostics to resolve any
technical issues, support projects which require the implementation /
deployment of devices as well as management of the deployment of
Windows security patches to devices as well as iOS version updates in
line with the SaTH Digital Security improvement plan.

The post holder will also participate in an out of hours on call
Desktop Support rota.

MAIN DUTIES OF THE JOB

You will have demonstrable experience in: -

• Day to day management / coordination of the Desktop Support team
• Supporting the desktop recruitment, appraisal and 1:1s of desktop

support staff

• Leading on business as usual desktop services across SaTHs IT

estate

• Supporting the Endpoint & Licensing Manager is resourcing projects

and workstreams

• Ensuring comprehensive documentation / standard operating

procedures and developed and maintained

• Providing a customer centric service to all staff. To deliver a

professional, polite and empathetic service, building professional
relationships with Digital Service, Business and Clinical staff across
SaTH.

• To work collaboratively with other teams including the IT Service

Desk, Infrastructure / Network Team, Systems Admin, Training Team.

• To support a range of Windows operating systems including Windows

10 and 11.

• To support the deployment and day to day management diagnostics of

Office365

• Undertake incident diagnostics to resolve any technical issues,

support projects which require the implementation / deployment of
devices.

• Testing and deployment of windows security patches to devices as

well as iOS version updates in line with the SaTH Digital Security
improvement plan in line with NHS England

• Ensure that the IT asset database record is kept up to date.
• Work within defined deadlines as part of a team and on an

individual basis

WORKING FOR YOUR ORGANISATION

The successful candidate will have the opportunity to develop new
skills and knowledge, and to be a part of many exciting and
challenging projects currently being undertaken at the Trust as part
of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust,
proactive and resilient service on which our customers can rely upon.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

For full duties and responsibilities please refer to the attached
document entitled Job Description.