support manager Jersey City, NJ
Job description
Job responsibilities:
As a Strategy Support Manager, you will help lead efforts in solving complex problems and implementation of issues critical to the Home Lending strategy.
- Guides and supports management in the successful launch of next generation technology and optimize performance post-deployment
- Provides guidance, direction, and support to multiple partners
- Partners closely with the functional groups that support innovation deployment including Telephony, Work Force Management and Home Lending Client Central (HLCC)
- Identifies opportunities to improve Home Lending Advisor (HLA) experience and develop business process improvements to make it easier for our HLAs to serve our customers
- Analyses performance reports and assists with processes/ recommendations for improvement while keeping the overall customer and HLA experience top of mind
- Troubleshoots issues that surface pre and post deployment and solves for solutions; Analyses and recognizes trends in digital adoption; Supports delivery and analysis of performance reporting and subsequent action plans
- High degree of independent decision making & autonomy
Required qualifications, capabilities, and skills:
- May manage the work of direct reports or has deep technical expertise
- Could be individual contributor at more in-depth level of expertise
- Responsible for managing projects and/or processes in support of broader functional strategy
- Long range planning and significant delegation of responsibilities
- 5 years’ experience utilizing data and analytics to inform decisions
- Must have strong analytical mindset with ability to multi-task in fast paced environment
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
