support manager Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
About the role
In this role you will provide input and perspective to influence initiatives to deliver improved colleague engagement, customer experience, operational efficiencies or cost efficiencies.
- Driving change for our Accessibility customers in the airport environment with a global lens
- Strong relationship skills to form partnership with multiple stakeholders
- Global Travel possible based at Heathrow
- Strong resilience skills needed to influence others
- Operational skills desirable
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
Other benefits include:
- Enrolment as a member of the British Airways Pension Plan (BAPP)
- 26 days annual leave plus 8 additional days of paid leave in lieu of Bank Holidays, prorated according to contractual hours.
- Season Ticket Loan scheme allows you to purchase an annual season ticket for your train and/or tube journey to work and spread the cost, which is deducted from your salary, over 10 months
- Annual membership upfront for Gymflex and the cost of the annual membership then be deducted from your pay over 12 months
Staff travel benefits:
- On completion of 1 years’ eligible service, one annual bookable concession on BA, upgradeable to Club World.
- Unlimited standby concessions on BA.
- Unlimited premium standby concessions on BA.
- Hotline tickets on BA - discounted bookable tickets for family and friends.
- Unlimited standby concessions other airlines with whom BA has an agreement.
- On completion of 20 years’ eligible service, an additional annual bookable concession on BA, upgradeable to Club World.
- Unlimited standby concessions on other airlines with whom BA has an agreement.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
