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Support Engineer - London London, England

RM Education Limited

Full Time London, England 27731 - 33131 GBP ANNUAL Today

Job description

Overview:

About RM

RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

Our Support Engineers provide technical support for our managed services customers enabling schools and colleges to deliver learning. The role covers a broad range of technologies including all on-premise, cloud wireless networking solutions and all technologies needed to deliver teaching and learning.

Our support engineers have a strong customer focus with a proactive approach to service delivery. In our roles, you work in partnership with the customer to ensure that their technology really delivers for their school.

Responsibilities:

Working as a Customer Support Engineer at RM, you will have the opportunity to work with and develop your skills in a range of technologies including:

Desktop operating environment including Microsoft and Google
Desktop support and maintenance including PCs, laptops and tablet devices
Supporting printing, scanning, web cams, interactive screens, projectors and audio/visual equipment.
Cloud computing, productivity and collaboration tools, Microsoft O365 and Google workspace
Assisting with the troubleshooting of server and infrastructure including wired and wireless

Experience:

Excellent customer facing skills (interaction and management of customer situations)
Technical problem solving and troubleshooting skills
Effective communication skills
Team working and collaboration at local and wider levels within RM
Prioritising workloads and time management

What’s in it for you?

As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.

There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

At RM we recently introduced My Work Blend @RM which provides office based colleagues with multi location and hybrid working. As well as your office base you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.

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