support engineer London, England

XYZ Reality

Full Time London, England 41200 - 32000 GBP ANNUAL Today

Job description

XYZ Reality is a dynamic and innovative construction tech company based in London that is leading the way in revolutionizing the construction industry with its award-winning custom augmented reality hardware and innovative software. Our team is composed of highly motivated, driven professionals who specialize in industrial and mechanical design, software, IT, electronic design and manufacturing.

We currently have an exciting opportunity for a self-driven and highly motivated 1st Line Support Engineer who is committed to customer success to join our highly successful growing team based at our UK office in London.

As the first point of contact for all IT support queries within XYZ, you will be working with a variety of users in several departments to resolve or escalate their technical issues in a prompt and professional manner. You will have the opportunity to work with and support all departments, enabling growth in expertise, exposure to various systems and develop your career.

Key Responsibilities

First point of contact for error reporting and providing support to employees.
Troubleshooting IT based systems, hardware, and software issues.
Providing high-class IT support to all users globally.
Offer articulate and knowledgeable front line IT Support through strong communication and problem-solving skills.
Ensuring all IT hardware is well maintained.
Ensuring office desks are fully functional from an IT perspective.
New employee setup and support.
Building IT documentation for the team.

Skills, Knowledge & Expertise

Excellent communication and interpersonal skills.
Proficient in Windows OS environments (Windows 10 / 11)
Basic networking knowledge LAN/ WAN/ DHCP/ DNS
Mobile devices (iOS/Android) / Mobile Device Management
Azure Active Directory
Microsoft Office suite
O365 / M365 administration
Ability to troubleshoot issues in a logical manner.
1 year minimum of experience in an IT support role.

Benefits

Be part of the world's first team to facilitate a ground-breaking technology that allows builders to build from 3D holograms
Fast paced, modern friendly environment
Competitive salary + Share options
25 days holiday + bank holidays
Hybrid working options
Free refreshments and fruit in the office
Regular Company Socials/Pizza Lunches/Activities
Additional Christmas Company Days
Private healthcare