support engineer London, England
XYZ Reality
Full Time
London, England
41200 - 32000 GBP ANNUAL Today
Job description
XYZ Reality is a dynamic and innovative construction tech company based in London that is leading the way in revolutionizing the construction industry with its award-winning custom augmented reality hardware and innovative software. Our team is composed of highly motivated, driven professionals who specialize in industrial and mechanical design, software, IT, electronic design and manufacturing.
We currently have an exciting opportunity for a self-driven and highly motivated 1st Line Support Engineer who is committed to customer success to join our highly successful growing team based at our UK office in London.
As the first point of contact for all IT support queries within XYZ, you will be working with a variety of users in several departments to resolve or escalate their technical issues in a prompt and professional manner. You will have the opportunity to work with and support all departments, enabling growth in expertise, exposure to various systems and develop your career.
Key Responsibilities
- First point of contact for error reporting and providing support to employees.
- Troubleshooting IT based systems, hardware, and software issues.
- Providing high-class IT support to all users globally.
- Offer articulate and knowledgeable front line IT Support through strong communication and problem-solving skills.
- Ensuring all IT hardware is well maintained.
- Ensuring office desks are fully functional from an IT perspective.
- New employee setup and support.
- Building IT documentation for the team.
Skills, Knowledge & Expertise
- Excellent communication and interpersonal skills.
- Proficient in Windows OS environments (Windows 10 / 11)
- Basic networking knowledge LAN/ WAN/ DHCP/ DNS
- Mobile devices (iOS/Android) / Mobile Device Management
- Azure Active Directory
- Microsoft Office suite
- O365 / M365 administration
- Ability to troubleshoot issues in a logical manner.
- 1 year minimum of experience in an IT support role.
Benefits
- Be part of the world's first team to facilitate a ground-breaking technology that allows builders to build from 3D holograms
- Fast paced, modern friendly environment
- Competitive salary + Share options
- 25 days holiday + bank holidays
- Hybrid working options
- Free refreshments and fruit in the office
- Regular Company Socials/Pizza Lunches/Activities
- Additional Christmas Company Days
- Private healthcare
XYZ Reality
http://www.xyzreality.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Construction
2017
