support engineer Stevenage, England
Job description
Third Line Support Engineer
Hertfordshire - Onsite until probation then Hybrid
Competitive salary + Benefits
Our client help companies succeed through IT transformation and exceptional customer experiences. They are a business where innovation is greater as we combine unique ideas, people and disciplines. They are a global company that is passionate about IT and where we look to simplify the complex.
Key Responsibilities:
Management of WIMS and OSD for desktop environment
Assistance in development and creation a standard WIM image
Assistance in production of OSD task sequencing for various H/W platforms
Assistance in testing of newly created SOE's
Assistance in troubleshooting of SOE or build-related issues
Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
Documentation of all technical solutions within the Service Desk knowledge base
Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
Testing and documentation of new hardware
Writing of user documentation to support the Front Office hardware and software infrastructure
Creation of group policies and administration of existing ones
Key Skills:
In depth knowledge of Microsoft client operating systems (Windows 10/11)
Active Directory and GPO's
Microsoft SCCM
Microsoft Group Policy administration
Extensive experience of working in a desktop support environment
Knowledge of WIMS & their management.
Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.
Network Infrastructure
Ability to manage & create documents which are professional & articulate.
As you will be sometimes working alongside colleagues in the UK Public Sector, you will be required to undertake Enhanced Security Clearance
For more information, please contact Marie - (see below)
