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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

Responsible for the 24 x 7 operation of Data Centers and other Critical Facilities. Duties including data center operations, leading project implementations, technical troubleshooting, testing, and support of various IT hardware and infrastructure components. Responsible for all aspects of data center project management including planning, design, material ordering, installation, testing and implementation. Plan and implement changes to bring project hardware online. Evaluate and recommend IT hardware and infrastructure components. Provide consultation and direct technical support for data center problems, incidents and changes. Implement IT hardware “adds, moves and changes” into the data center environment. Assist IT Engineering and Support teams to complete changes to their IT hardware and systems. Provide onsite data center escort and oversight to IT employees and support vendors. Ensure data center high availability and uptime to meet enterprise objectives through monitoring, timely service restoration, and tuning.

The successful candidate must possess a good work ethic, excellent organizational and communication skills, project management experience, and experience working with data center standards and best practices. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning, valuing, encouraging and supporting differences.

• Data Center Projects. Lead data center project planning and design meetings
• Provide project status, tracking and reporting
• Lead and coordinate the installation of IT hardware and supporting infrastructure in local and remote Data Centers and other critical facilities
• Infrastructure work includes: data cabinets, power, cooling, hardware racking, network and SAN cabling, and associated peripherals
• Configure, install, test, and troubleshoot hardware systems with UA Engineering Teams
• Provide field services engineering IT support
• Install initial configurations as needed
• Coordinate and implement changes to platforms and systems with internal and external IT partners to bring hardware and application online
• Assure minimal impact to the business by following enterprise standards and procedures
• Data Center Operations
• Assure continuous uptime of critical infrastructure supporting IT platforms, hardware and applications
• Provide onsite and on-call 24x7x365 support
• Work with United Engineering, Operations or vendors to troubleshoot and repair IT system failures
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor systems and report as needed
• Data Center support and logistics
• Coordinate activities with internal/external technology owners/service providers
• Provide 24x7x365 data center access, escort and support to Network, Storage and Platform teams as needed
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Coordinate and perform purchasing, receiving, shipping, asset tagging and reporting Data Center Technologies and Standards
• Research, evaluate, and recommend industry trends and emerging technologies for enterprise data center use to maintain standard processes while driving down total cost of ownership
• Develop and maintain United Data Center Standards to provide detailed roadmap of standard processes used within United's data centers
• Provide technical support to the enterprise as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 5 years of relevant work experience
• Information Technology, Computer Science or equivalent IT experience
• Minimum of 5 years of Data Center or other critical IT hardware or infrastructure experience
• Solid understanding of Data Center Infrastructure project planning, design and implementations
• Knowledge of connectivity topologies and data cable installations
• Knowledge of data center telecommunications technology Infrastructure (rack, power, copper and fiber optic connectivity, cable management)
• Project Management and organizational skills
• Strong written and verbal communication skills
• Ability to communicate effectively with technical and non-technical audiences
• Good level of poise in high pressure environments
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• 10 years data center engineering and 5 years of leading a technical team

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.