Job description

Support Engineer
London

What's the Purpose of the Role?

Our Support Engineers provide technical support for our managed services customers enabling schools and colleges to deliver learning. The role covers a broad range of technologies including all on-premise, cloud wireless networking solutions and all technologies needed to deliver teaching and learning.

Our support engineers have a strong customer focus with a proactive approach to service delivery. In our roles, you work in partnership with the customer to ensure that their technology really delivers for their school.

About RM

At RM, we are focused on delivering technology and resources to the education sector, supporting schools, teachers and earners, enabling the improvement of education outcomes worldwide. We work across the industry from pre-school to higher education and professional qualifications, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

We also encourage a culture of lifelong learning here at RM so working for us as a Support Engineer you will have access to LinkedIn Learning and ongoing development opportunities. We were also recently awarded LinkedIn’s Best Culture of Learning.

Responsibilities

What does the job involve?

Working as a Customer Support Engineer at RM, you will have the opportunity to work with and develop your skills in a range of technologies including:

• Desktop operating environment including Microsoft and Google
• Desktop support and maintenance including PCs, laptops and tablet devices
• Supporting printing, scanning, web cams, interactive screens, projectors and audio/visual equipment.
• Cloud computing, productivity and collaboration tools, Microsoft O365 and Google workspace
• Assisting with the troubleshooting of server and infrastructure including wired and wireless

Working as a Customer Support Engineer involves wide ranging skills but you will need to be able to demonstrate:

• Excellent customer facing skills (interaction and management of customer situations)
• Technical problem solving and troubleshooting skills
• Effective communication skills
• Team working and collaboration at local and wider levels within RM
• Prioritising workloads and time management

Job Types: Full-time, Permanent

Benefits:

• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Reference ID: 2022-1123