support engineer Glasgow, Scotland
Job description
Due to continual growth, Certum Limited are looking for an apprentice IT engineer to join a rapidly expanding team. We are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. We mainly work with the Microsoft stack. This is a great opportunity to join our IT Support team. In this role you will be learning and growing your IT knowledge and experience rapidly. In conjunction with the IT Apprenticeship course work and if you have a highly driven attitude this will kick start your IT career.
You will work within a Hybrid role and gain exposure to different elements of the company, from being field based and working within the Helpdesk support team. This will mean that you will require a full UK driving license.
Certum have a history of retaining apprentices and placing them internally with permanent roles once they have completed their apprenticeships. As a company, we always look to support and promote our engineers internally where possible and as we continue to grow you will become a
valued part of the company and your respective team where you will help continue drive the company forward.
- Salary - £14,000 per annum
- Working hours - Monday to Friday 9am - 5.30pm, 37.5 hours
Benefits:
- 20 days a year holiday plus 8 bank holidays. This rises to 25 days holiday plus 8 bank holidays after 2 years’ service.
- Membership in the company health insurance scheme after 2 years’ service.
- Company pension.
- Study materials and exams provided
- Opportunity for salary increase to 17k after 6 months
Interested? Apply Today
Key Responsibilities:
- Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site
- Recording all communication and undertaking in our ticketing system, making sure all of your tickets are fully up to date with relevant notes
- Updating our centralised documentation platform to reflect any changes to customers networks or services
- Answering customer phone calls and logging support tickets into our helpdesk platform
- Responding to all tickets and incidents within the agreed SLAs
- Picking up and managing your own ticket/workload
- Building PCs, laptops and other end user hardware
- Updating and maintaining client and internal documentation
What we are looking for:
- Basic understanding of technology/business technology
- Must hold a full UK Driving license
- Strong problem solving skills
- Good customer service skills
- Strong organisation skills
- Excellent communication skills
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
