Support Engineer Telford, England
Job description
2nd Line IT Support Engineer
Nasstar office locations available: Wakefield / Telford / Poole
(Hybrid / flexible working after initial training period)
Salary: Competitive base + benefits
Job Type: Permanent, Full-time
Are you looking to upskill and grow your career as a Service Desk Engineer?
Responsibilties overview:
- Provide assistance to Level 1 resources to aid them in resolving issues at first contact, and be the primary resolver group for escalated issues from L1
- Work with Level 3 resources and Technical Mentors to improve knowledge and understanding of issues.
- Ensure your list of assigned tickets are regularly updated in line with SLAs, and all investigative work is documented
- Ensure any escalations to vendors are monitored and updated on a regular basis and they are provided with access and knowledge required to service our customers
- Ensure customer environments and managed and maintained to a high standard
- Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management.
What you will need:
- Experience working within a 2nd Line Service Desk role
- Must have strong experience supporting Citrix Infrastructure, Admin and Backend technologies (Zendesk, FSLogix, Virtual Desktop, XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSight, Director, PVS/MCS, Thin Clients)
- Solid experience in Microsoft technologies, Microsoft Server, Desktop OS, Exchange, O365, installation of Windows OS
- Strong core networking skills (DHCP, DNS), router/firewall troubleshooting and End User Devices
- Azure administration and configuration
- Windows Server administration and configuration troubleshooting
- Active Directory configuration including Group Policy
We know you may not have an up-to-date CV, and that’s fine! Send us what you have, and everyone will get a response.
For more information or any queries, please apply below
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Store discount
Schedule:
- Day shift
Work Location: Hybrid remote in Telford, TF2 9TZ
About Nasstar
CEO: Wayne Churchill
Revenue: $100 to $500 million (USD)
Size: 501 to 1000 Employees
Type: Company - Public
Website: www.nasstar.com
Year Founded: 1998
