support engineer Ramsgate, England
Job description
Remote Support Engineer
Location – Ramsgate, Kent
Salary - £21,000 per annum
Benefits – Quarterly performance bonus
Do you have previous experience with Desktop/Laptop/Server Support?
We have an amazing opportunity in Ramsgate for a Remote Support Engineer to work for one of our clients. In this role you will be working full-time.
Responsibilities
- Troubleshoot desktop and server problems reported by customers and\or monitoring systems
- Desktop\Laptop\Server support
- Active Directory and Group Polic
- Windows Server and Windows 10
- Office365
- Networking (LAN\WAN\WLAN\VLAN)
- Firewalls, Access Points, and network switches
- Various customer related software
- Provide solutions to incident and problems
- Contribute to internal policies, procedures, and processes
- Prioritising and managing several open support requests at once
- Keeping accurate records and documentation up to date when required
- Detailing notes and customers in a clear and concise manner
- Other duties as deemed reasonable
Skills and Experience
- Familiar of SLAs
- Great customer service skills
- Passion and understanding of IT and the technology landscape
- Fast learner with an ability to work on their own as well as part of a team
- Good communication and people skills
- Good time management
- Ability to solve problems
- Proven ability to work under pressure
Benefits
- Yearly EO dividend payment (once probation is passed)
- Access to on-site gym
- Performance bonuses
- Personalised training & development plan
- Quarterly perks
- Quarterly Social events
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
About Morgan Jones:
Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.
Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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Job Type: Permanent
Salary: £21,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
About Morgan Jones Recruitment
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Unknown
Website: www.morganjones.net
