support engineer London, England
Job description
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!
HUGO BOSS UK Ltd. are looking for an IT Support Engineer to join the team!
The purpose of this role is to provide systems and desktop support for our end users, to ensure the smooth day-to-day operation of the business and cover field engineer activities in our HUGO BOSS Stores in the UK and Ireland.
Working together with the rest of the local team and colleagues in Germany to deliver professional IT support for our users. Supported by the global IT Service Desk and the Retail Care teams to improve and enhance the service level of the systems supported.
Be a key player in the setup of our exciting new store opening programme as well as rolling out key projects in our retail environment across the UK and Ireland.
What you can expect:
- Provide 1st level helpdesk service to answer users’ inquiries regarding all types of computer systems
- Perform office and store IT hardware/software installations including new starter equipment preparation.
- On-site IT support and field engineer activities in the HUGO BOSS Stores in the UK and Ireland.
- On-site installation and decommissioning of IT services across our stores, warehouses, and offices.
- General networking duties including PCs and Printer setup and problem resolution
- Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online, IP telephony
- Work closely with central Service Desk and other teams in Germany, aligning priorities and following global company guidelines
- Detecting and providing proactive L&D opportunities for all staff
- Support for creation of FAQ and Help information on IT troubleshooting
- Frequent travel to our locations throughout the UK and Ireland is required
Your profile:
- Minimum 3 years working experience in IT, experience in retail industry is an advantage
- Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows, iOS and macOS devices).
- Able to communicate clearly, effectively, and professionally to all levels of staff
- Familiar with networking fundamentals
- A mindset made for troubleshooting with an eye for detail
- Good communication and problem-solving skills
Personal Attributes:
- Have a can-do attitude and be a team player
- Reliable and Organized
- Problem solving skills
- Likes to stay up to date with IT news and technology
- Works well individually as well as in a team
- Able to use their own initiative
- Professional in manner
- Flexible approach to work
- Excellent communication skills
- Able to travel across the UK and Ireland, including overnight stays
Your benefits:
- Competitive salary and attractive benefits including bonus
- Access to Health & Wellbeing Services (Retail Trust)
- 25 days holiday per annum plus statutory bank and public holidays
- A supported training programme in the role and development opportunities
- Hybrid working
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.
Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation. <
