Senior IT Support Engineer

Job details

Posted 06 June 2023

Salary £30000 - £36000 per annum

LocationPreston

Job type Permanent

DisciplineInfrastructure

ReferenceSS-6188-1

Contact NameShaquille Stephenson

Job description

Senior IT Support Engineer
Preston (Fully Officed Based)
£30,000 - £36,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.

Job Role

Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Technical Experience:

Experience in monitoring and maintaining systems and networks
Proven experience as a 3rd Line IT Engineer or similar senior technical role
Ability to prioritise and manage multiple tickets
Experience with Installation and configuration of systems
Experience in diagnosing faults on both hardware and software
Experience in solving technical and application issues by phone, email or in person