Support Engineer London, England
Job description
We are looking for a talented, passionate, and experienced Support Engineer.
About Us and the Role:
Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro All-in-One Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.
Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world.
We like to refer to our all-in-one solution as “security in a box” as it helps to protect our Mid-Market customers from the 4 main areas of cyber threats, they are most susceptible to; email security, cloud applications, endpoint security, and data protection.
As a Support Engineer, you will serve as the intermediary between clients and the R&D team, collaborating closely with engineering teams to enhance the current support infrastructure. This is a HYBRID position, with the expectation of coming into our London office 1/2 days a week and working hours 11am-8pm
Responsibilities:
- Provide tier 2 technical support to Coro’s customers
- Onboard new customers
- Act as the main point of contact between Coro’s clients and the Development team
- Follow standard IT procedures, log IT interactions using ticketing systems, and administer helpdesk software
- Help train and educate the support team and write comprehensive troubleshooting documentation for the support knowledge base
- Collaborate with the support and engineering teams to improve the existing support infrastructure
- Become an expert in Coro products and deliver meaningful recommendations, troubleshooting, and demonstrations to customers
- Working hours for this role are 11am-8pm
- On call one weekend a month
Skills and Experience:
- A minimum of 6+ years of experience as an IT Specialist
- A minimum of 5+ years of technical customer support experience
- Troubleshooting experience in Windows 10 & MS Office
- Experience with PC/laptop imaging, deployment, and troubleshooting
- Familiarity with Active Directory, OneLogin, Okta, or equivalent
- Knowledge of G-Suite and O365
- Experience with Datto and JAMF
- Familiarity with macOS
- Proficient in Windows PowerShell scripting
- Knowledgeable in Firewalls, VPNs (IPSEC Tunnels), and networking
- Familiarity with system security concerns and vulnerabilities
- Experience with mass deployment, including GPO, Datto, JAMF
- Strong team player
Job Benefits and How We Work:
- Unlimited vacation days, Sick Days, and Bank Holidays
- Robust benefits package
- Essential Technology and Marketing
- World class product
- Working hours for this role are 11am-8pm
- This is a HYBRID position, with the expectation of coming into our London office 1/2 days a week
What to Expect in the Interview Process::
- 30-minute phone interview with our Recruiting Team
- 60-minute zoom interview with the Hiring Manager
- 30/45-minute zoom interview with our People Team
- 30-minute zoom interview with R&D Department Head
- Integrity Assessment
As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply.
Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re passionate, good at what you do, feel aligned to Coro's mission, and feel you’re the right fit for an open position, we encourage you to apply.
