support engineer Dallas, TX
Job description
Cloudskope has been a thought leader at the intersection of transformative technology and business innovation since our inception in 2016.
Headquartered in Dallas, we provide end-to-end digital transformation services that produce undeniable value for many of the world’s most successful companies.
If you love solving problems, engineering ideas, or creating solutions there is a spot for you at Cloudskope.
Our Culture, Our Ethos
At CloudSkope, we believe that we can individually only excel when the collective is healthy. This is why we are commonly described as a family. We believe that happy employees result in happy customers and we live, breathe, and embody that belief in everything we do.
In addition to unique experiences and technical expertise we also bring together the best and brightest minds to our team and give them the freedom to innovate.
At CloudSkope, we are a family that genuinely cares for one another, our clients, and our community — and we have a lot of fun together!
We are shaped by the experiences of our collective team, driven by a shared passion for making a difference, and steadfast in our commitment to integrity and humility in everything we do.
Every member of our team brings unique perspectives, vision, entrepreneurship, and approaches to doing things. We help each other, our customers, and sometimes even our competitors- after all- no matter who does the work, a customer will always benefit from it somehow.
Our contribution to a project usually comes from many of us working together.
You should be a highly motivated individual that is self-directed, energetic and driven to meet the needs of a demanding customer environment. Responsibilities include the support, administration, and maintenance of desktops, laptops, and some server work. You will work with the latest technologies performing configurations, and support operating systems and applications; participate in remote site administration; and production support activities.
Configure new computer hardware and software (mostly Windows based).
Perform upgrades and configuration of desktop and related peripherals
Troubleshoot desktop and server issues
Take service calls and either resolve them or pass them on appropriately
Utilize Service Desk system to maintain records of requests and responses for support issues
Software installs and upgrades
Assist in the administration of a Windows environment
TECHNICAL REQUIREMENTS:
Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment
Windows Desktop Operating Systems
Windows Server
Enterprise Antivirus Software (Symantec, McAfee, SentinelOne)
Active Directory experience and Group Policy
MS Exchange
Printer Administration
MSP (Managed Service Provider) experience
OTHER REQUIREMENTS:
Excellent people skills (you need to really have excellent people skills as you will be representing the company)
Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
Ability to deal with a diverse population
Willingness and ability to learn new skills and use new types of information
Responsibility and reliability
Ability to prioritize and perform triage
Discretion and good sense in dealing with clients
Willingness to see a problem through to its resolution
Quiet place, free from distraction to work from home
Additional Information
All your information will be kept confidential according to EEO guidelines.
