support engineer Bradford, Yorkshire and the Humber, England
Job description
Job Description
Job Title: IT Support Engineer Department: Operations
Reporting to: IT Manager Contract: Permanent
Salary: £25k – £28k (DOE) Location:Hybrid – LS19 & BD2 (4 days on site)
Working hours/pattern: 40 hours per week, Monday to Friday 08:00 – 16:30
Company benefits: discretionary company bonus scheme, free parking, 22 days holiday + bank holidays, enhanced sick pay scheme, staff sales.
About us
We are a family-owned Trading Company supplying branded toys to retailers all around Europe. The company was formed in 1967 and has developed unparalleled relationships across the industry. Our UK / European business employs 50 people across 3 sites throughout the UK. We retain colleagues remarkably well, having established a friendly and diverse business culture.
Company website https://www.grantandbowman.com/
Here at Grant & Bowman we take our values incredibly serious and if you can advocate and instil these, we would love to hear from you:
Vow to strive for improvement in everything we do, always.
Adaptable to change and committed to finding suitable outcomes.
Love what we do and have lots of fun doing it.
Understand our customers and deliver business best service levels always.
Empower our people to make decisions and get results.
Support and invest in our people to enable growth and development
About the role
We are seeking an IT support engineer who will be responsible for the desktop support function(s), and systems within the business. The successful post holder will provide support to the IT Manager and other business Managers as required. Other areas of the business where support is required will be the eCommerce operation with hardware/software diagnosis and liaising with third party support, with ad-hoc support also required at our London HQ office (remotely and occasionally on-site).
Job Responsibilities-
· Supporting eCommerce software requests.
· Support all Microsoft desktop support functions for business operation:
-Office 365 Applications and Intune management
-Windows 10/11 deployment
-Printer and other PnP devices to troubleshoot
· Asset logging for all IT equipment.
· General maintenance of systems (IT upgrades/revisions).
· Travel between two West Yorkshire sites to support IT function.
· Communicate/escalate any problems or issues to the relevant manager/supervisor.
· Any other reasonable duties that are required by management.
· Liaise with third party support partners.
About you
Essential:
· Any IT-related qualifications (Network +, A+ or equivalent) – essential.
· Good knowledge of different IT systems which includes hands on experience;
o Windows 10, Printer deployment, Wireless 802.11x, Office 365 and Admin tools
· Windows Server technology up to 2019:
-Active Directory, DNS, DHCP, User management
-Certificate knowledge is advantageous
-GPO and basic script functions
· Ability to communicate, influence and build/maintain relationships across all levels.
· Ability to organise, coordinate and work autonomously.
· Knowledge of Networking, switches and wireless
· Good Literacy and Numeracy
· Driving license
Desirable:
· Microsoft qualifications
· MDM management Microsoft Intune or similar
· Previous experience of ERP systems and B2C
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (required)
Work Location: Hybrid remote in Bradford
