Support Desk Coordinator Chester, England
Job description
We’re looking for a flexible and dependable Support Desk Coordinator to join our growing team to manage and coordinate support requests for a diverse range of digital clients.
- Salary: £25,000-£30,000 DOE
- 4 Day Work Week: We’ve implemented a 4-day working week but you still get paid for 5! Receive a clarity day away from your weekly schedule to focus on training, wellbeing and personal development.
- Hybrid working (2 days a week office based in Chester)
- Private healthcare
About the role
Working within a large and highly experienced team of digital professionals, you will be part of our Customer Success team, helping to manage client support and improvement requests that are raised against their web based projects.
Key responsibilities for this role
- Managing incoming tasks and assigning to team members within the agreed timeline
- Handling and assessing incoming tickets within ticket management systems
- Creating support reports for clients.
Prioritising and scheduling improvement requests with clients
- Ensuring that clients support budgets are managed effectively
Essential skills you need to have
- Managing incoming tasks and assigning to team members within the agreed timeline
- Handling and assessing incoming tickets within ticket management systems
- Creating support reports for clients
- Prioritising and scheduling improvement requests with clients
- Ensuring that client's support budgets are managed effectively
Some things that might give you that extra edge…
- Digital agency experience – or somewhere with similar pace
- Exposure to the Atlassian software suite (specifically Jira)
What’s in it for you?
This is an exciting and rewarding role: we are looking for someone who not only meets the personal requirements but also matches our company values – we’re a fun and friendly agency ambitious to innovate and grow further. If that sounds like you, we’ll be a great fit!
We like to think we’re a little bit different here at Fuelius. Our HQ is set in the heart of the beautiful Cheshire countryside, but don’t let the peaceful birdsong and leafy pastures fool you. We’re a fast-paced, digitally-savvy marketing agency striving to help businesses all around the country create extraordinary online experiences.
The Package
- Competitive salary: £25,000-£30,000 depending on experience
- 4 Day Work Week - we've implemented a 4-day working week but you still get paid for 5! Receive a clarity day away from your weekly schedule to focus on training, wellbeing and personal development.
- Private healthcare cover & pension
- 23 days annual leave + Bank Holidays (We also close for at least 10 days over Christmas)
- Anniversary gifts - increasing each year - to include a paid-for holiday on 5 and 10 years, plus additional days holiday, team lunches and company celebrations – we really like to make a fuss of our colleagues.
- Annual 'away days' somewhere fun and exciting to strategise and reset!
- Personal development opportunities - we've sent employees all over the world to train in their field
- Flexible start & finish times - we're happy to consider all forms of flexible working
- Remote work flexibility with HQ based in Chester (Some level of attendance required)
So… Think you’ve got what it takes? Or do you know someone else who would be up for the challenge? Send them our way!
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chester, CH3 7DW: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Chester, CH3 7DW
