support consultant London, England
Job description
3rd Line IT Support Consultant
Based: London/Hybrid
Salary: Up to £60k, depending on experience
We're looking for an experienced technical consultant to join our Customer Infrastructure Team. The work will be varied and challenging, you'll be focussed on one of Smartdesc’s largest global clients in Canary Wharf. You will work independently, with guidance and support on the client’s IT infrastructure to help maintain a high quality of service and facilitate the continued growth of the company. You will be responsible for ensuring IT systems work efficiently, dealing with escalations and proactively proposing and implementing IT infrastructure improvements.
Technical Skills:
You must have strong technical skills with a good ability to fault find and problem solve under pressure. We recognise that everyone has the potential for growth, and we welcome applications from candidates who have some, but not all, of the experience and personal attributes listed here:
- VMWare vSphere and/or Microsoft Hyper-V with SCVMM in clustered environments
- Comprehensive knowledge of Storage Platforms (Nimble, NetApp, IBM .etc)
- Comprehensive knowledge of Physical Server Equipment (HPE, Dell, IBM)
- Configuration and troubleshooting of Azure AD including Conditional Access, MFA, Enterprise Apps, Azure AD Sync
- Hybrid & Native 365 environments
- Administration and Migration of Active Directory and MS Exchange to Office 365
- Comprehensive understanding of mail flow best practices and configurations
- Mimecast (or similar) Email Security and Microsoft Defender for 365 configuration and administration
- DNS, including different types of DNS records and how to troubleshoot local and global DNS issues
- Competent PowerShell user
- Comprehensive knowledge of Windows Server 2012 R2, 2016, 2019, Microsoft Azure platform and Group Policy
- RDS including RemoteApp / Remote Desktop Gateway
- Comprehensive knowledge of networking technologies and routing practices
- Troubleshooting network issues (TCP/IP) and identifying points of failure
- Configuring and troubleshooting Firewalls, routers and switches
- Experience with Veeam Backup & Replication for Backup and DR
Smartdesc is an IT Service Provider and Microsoft Gold Partner whose focus is not-for-profit organisations, which includes charities, social enterprises, and the public sector in the UK. We work with large household names like Mind, YMCA and WaterAid, as well as a diverse mix of other charities and non-profits.
We provide a range of IT Services including Strategy & IT Leadership, Cyber Security, Helpdesk Support and Project / Programme Management - tailored to non-profits and delivered through proactive partnerships with our customers.
Staff who work for Smartdesc are of the highest quality, and one of the main reasons for our success. We promote from within, pay for your training and certifications, and have fun in a growing and exciting atmosphere. This means staff stay with us for years, because we invest heavily in them - our retention rate is 98% which is far above the competition.
We are a flat management structure without internal politics, and staff are given a high degree of autonomy to do their jobs to the best of their ability. We celebrate success as a team and you will have the opportunity to immerse yourself in a diverse range of cutting edge technologies and systems, and never pigeonholed into one single area.
Successful candidates deliver exceptional customer support through effort, integrity and honesty. Smartdesc deliver ethical, transparent and customer focused IT services; new team members are carefully picked to ensure they enhance Smartdesc’s ethos and share our values. Since incorporation in 2012 we have grown to over 70 staff and are projected to have a £5M turnover in our current Financial Year.
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