Supply Chain Support Advisor Darlington, North East England, England
BT
Full Time
Darlington, North East England, England
10.56 - 12.04 GBP Today
Job description
Supply Chain Support Advisor
Job Req ID: 15100
Posting Date: 02-May-2023
Function: Corporate Functions
Location:
Global House (EE), Darlington, United Kingdom
Salary: Attractive salary and benefits package
Supply Chain Support Advisor – Darlington (Hybrid) – Attractive salary and benefits package
Are you open to change and resilient to challenges?
Do you have the ability to put yourself in the customer shoes and drive resolution to a high standard?
If so, BT are looking for a Supply Chain Support Advisor where we’ll empower you, to empower our business units.
Supply Chain Support is multifunctional team incorporating over 100 individual roles. The area provides expertise and specialist knowledge on all supply chain processes to support our customer facing teams such as CS, EE Retail, Corporate/SME, Insurance and Indirect.
We provide a bespoke service enabling the effective and efficient management of customer queries in relation to SC activity, including but not limited to delivery queries, stock management, device costs, fraud analysis and order processing.
What’s in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
- Tailored training and development opportunities to continue to build your career
- 25 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you
What will the role involve as our Supply Chain Support Advisor?
- Provide excellent service at all times whilst operating within company guidelines and constraints within the processes of the area knowing when to use initiative and step outside of the box within reason.
- To answer all general enquiries which may be emails, tasks or calls promptly accurately and efficiently, for example: return stock processing, Customer helpdesk/retail queries relating to deliveries, equipment charges, order errors, potential fraud, stock and order processing
- Actively manage the return stock aspect of swap return and failed delivery ensuring all and correct stock is returned. Financially adjusting customers’ accounts where required to recover cost losses
- Proactive management of outbound deliveries to ensure success and prevent PTC, including analysis of customer verbatim and process efficiency
What are we looking for in our Supply Chain Support Advisor? You may have a variety of the below;
- Customer Focus: The ability to put yourself in the customer shoes and drive resolution to a high standard, ensuring customer satisfaction throughout.
- Analytical and reasoning skills: ensure complex queries are dealt with effectively and efficiently without the need for escalation.
- Perseverance and motivation: Must be able to see a case through to the end ensuring the desired outcome for all parties is agreed and met.
- Commercial Awareness: Costs are key to the area and as such employees must be conscious of costs vs experience to find the right balance for the customer and the company
Who is the Consumer Unit?
We’re the largest telco in the industry worth over £10bn in revenue, with over 20k employees and 34m customers - this offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit consists of three household brands - EE, BT & Plusnet, from which collectively we generate more revenue than any other part of BT. This gives us more potential and scale than ever before and it’s a phenomenal foundation to build from. All three brands are really important to our future strategy. BT, EE & Plusnet are unique and are more valuable to us as their own individual brands. We’ve got something special and we want everyone to feel proud about working here and excited about where we’re going and what we’re going to do.
How to Apply
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
