Supplier Service Analyst Northampton, England
Job description
Supplier Service Analyst
Northampton
As a Barclays Supplier Service Analyst, you will build stakeholder relationships and senior engagement with Barclays suppliers in accordance with the Third-Party Service Management Standard. In your role, you will ensure that third-party suppliers who provide a service to Barclays Payments Merchant Services meet their contractual obligations, hence allowing them to deliver their ambitions, with quality assurance and rigor in the execution of business processes. You will also resolve and remediate breaches and identify and deliver cost savings.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
- Conducting monthly service review meetings, in conjunction with Procurement to review Supplier contractual performance
- Taking responsibility for resolving incidents between third party suppliers and Barclays
- Being responsible for root cause analyzing through to remediation and lessons learned
- Working with finance business partners to ensure Purchase Orders are raised accurately
- Maintaining of Purchase Orders including accurate invoice reconciliation using appropriate MI from third party suppliers and subsequent invoice approval
- Critiquing billed spend to ensure it reflects the procured service, resolving any inaccuracies and requesting service credits where appropriate
- Taking responsibility to ensure invoices are approved within contractual SLAs
- Forecasting and capacity planning – submitting accurate forecasts that avoid wasted effort and unnecessary destruction costs along with providing adapted forecasts
What we’re looking for:
- Working knowledge of best practice operations management, risk, control, business continuity and systems
- Proactive, motivated individual who is able to plan ahead and prioritise own workload with minimal supervision
- Good communication with the ability to influence stakeholders within Barclays and communicate complex information both verbally and written
- Able to adapt/flex approach to meet changing business demands/deadlines and respond and execute change positively
Skills that will help you in the role:
- Procurement experience
- Knowledge of products/services & systems used across Merchant Services Operations
- Service or Supplier Management experience
- Operational Risk experience
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
#LI-Hybrid
