Supplier Manager - Ops Remote
Job description
We’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? Reporting to the Senior Supplier Manager - Ops, you will be working as part of the newly formed centralised supplier management team. You will be responsible for post contract management of OVOs strategic suppliers that are vital in helping OVO to achieve its goal to power human progress with clean affordable energy for everyone. You will be joining the team during an exciting time when we are really starting to focus on the sustainability and social value of our partners. As a supplier manager you will be leading on the sustainability initiatives and help to set the strategy going forward. You will also be playing a key role in embedding the new supplier management framework and policies into every day working practices across the organisation. No two days will be the same in this multifaceted environment and you can make a real difference in a way that we grow our partnerships. What will I be doing? Managing suppliers and service levels in line with the supplier management framework and policy Mentoring the colleagues on the supplier management standard process Monitoring the commercial performance to ensure contractual obligations are met, issues are raised and resolutions found in a timely manner Identifying and managing commercial risks, issues and opportunities. Suggest mitigating actions or next steps Ensuring any service credits due are recovered Establishing and managing robust relationships with the suppliers and internal stakeholders at all levels of the organisation Producing regular data led management information reporting and supplier metrics Ensuring the senior leadership is briefed on status of relationships and contracts with the suppliers as and when required Facilitating and driving collaboration between the internal teams and suppliers Ensuring supplier contributions towards OVO’s Plan Zero are measured, monitored and discussed during the regular governance meetings Supporting the implementation of new supplier management system and processes Championing a customer centric culture Drive value from supplier relationships not only by monitoring performance, but also by identifying innovative solutions and supporting these through to implementation. Supporting the procurement team during tender exercises and contract extensions Is this the job for me? If you’re an experienced Supplier Manager we’d love to hear from you. We’re looking for a great communicator with superb people skills. You’ll be an empathetic but tenacious negotiator who knows the right approach in a range of circumstances. It’s important you’re as comfortable working with contracts as you are working with people, and you’re ready for the challenge of getting the best out of supplier relationships in an organisation that’s fast-paced and highly collaborative. Ideally you will have: A proven experience in a similar role In-depth understanding of all aspects of supplier management including relationship, contract and service level management and utilisation of recognised supplier management governance frameworks Experience in delivering cost savings, process improvements and additional benefits Proven track record of developing and maintaining collaborative and partnership based relationships with the suppliers Ability to identify, drive and deliver value from process improvements Strong stakeholder engagement skills Familiar with managing and measuring sustainability performance Solid understanding of agile working practices would be an advantage but not crucial Exposure to energy / customer service operations businesses is desirable Brilliant benefits for a world-changing teamOur people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
