Supervisor, Operations, Stock London, England
Job description
Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
The Operations Supervisor (Stock) at a Sephora store plays a crucial role in ensuring the efficient and organized management of stock and inventory. This position is responsible for overseeing the daily operations of the stockroom, inventory control, and ensuring timely replenishment of products on the sales floor. The Operations Supervisor (Stock) reports to the Store Manager and collaborates with other team members to deliver exceptional customer service and drive sales.
Key Responsibilities:
Stock Management: Maintain accurate inventory levels and ensure proper organization of stockroom.Receive, inspect, and process incoming shipments of merchandise, ensuring accuracy and timeliness. Verify stock quantities against purchase orders and resolve any discrepancies. Conduct regular stock audits to identify and resolve inventory discrepancies.Implement efficient stock replenishment procedures to ensure product availability on the sales floor.
Team Leadership: Supervise and train stockroom associates, providing clear direction and expectations.Delegate tasks and responsibilities to the stockroom team members.Foster a positive and inclusive work environment, promoting teamwork and collaboration.Conduct performance evaluations and provide constructive feedback to the stockroom team.
Operational Efficiency: Develop and implement effective stockroom procedures to streamline operations.Optimize stockroom layout and organization for efficient product retrieval and replenishment.Collaborate with the Store Manager to develop and execute strategies to improve operational efficiency.Identify opportunities for process improvements and cost-saving measures.
Safety and Loss Prevention: Enforce safety protocols and ensure compliance with company policies and procedures.Monitor stockroom security and prevent theft or damage to merchandise.Investigate and report any inventory discrepancies, damages, or loss.
Customer Service Support: Collaborate with sales associates and beauty advisors to ensure the availability of products on the sales floor.Assist customers with product inquiries and provide exceptional service when needed.Support the store team during peak periods, including sales events and promotions.
Skills:
- High school diploma or equivalent; additional education or certification in retail management is a plus.
- Previous experience in stockroom management or inventory control, preferably in the retail industry.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent leadership and team management abilities and experience.
- Proficient computer skills, including knowledge of inventory management software.
- Strong attention to detail and accuracy in handling stock and inventory.
- Knowledge of safety protocols and loss prevention measures.
- Excellent communication and interpersonal skills.
- Flexibility to work during evenings, weekends, and holidays as required.
Note: The above job description is a general outline of responsibilities and qualifications for an Operations Supervisor (Stock) at a Sephora store. The actual responsibilities and qualifications may vary depending on the location and specific requirements of the store.
Job Type: Full-time
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Employee discount
- Life insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- retail: 5 years (required)
- Operations management: 3 years (required)
Work Location: In person
