Supervisor- Birmingham Birmingham, England
Job description
Who do you think of when you think about the people working to make our country a better place to live? Doctors; Nurses; Police Officers; Firefighters; Teachers….
What if we told you that the main aim of Civil Enforcement Officers (more fondly known as Traffic Wardens or Parking Attendants) is to reduce pollution and ensure the safety of the local community? Our Civil Enforcement Officers (CEOs) play a key role in keeping both the roads and air clear too!
Here at NSL, we’re the “parking people”; but we’re also so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions. You’ll probably know us best as the friendly faces you see around your local neighbourhoods and high streets.
Here's a few things you can expect from your job as a supervisor:
- You’ll be helping people. Not what you expected from this type of role, right? We like breaking stereotypes over here.
- Managing a Team and Individual performance to meet contract targets and KPIs
- Proactively review processes and be responsible for implementing change when required to improve productivity, service levels and Customer and Client satisfaction
- Work with other Team Leaders to ensure a quality service is provided on an ongoing basis
- Provide constructive feedback and coaching with detailed improvement plans for CEO’s personal development.
- Working with Operations Support Manager to drive own personal development
Managing a team and having a positive impact on the local community; we can see why you’re already sold. But let us tell you about the other great things working for NSL offers.
- We don’t just say we’re an equal opportunities employer; we mean it. From our NSL Inclusion Group to our extensive part-time and flexible working opportunities, we’re keen to hear from candidates from all backgrounds and our team tell us they love the flexibility we offer.
- Many of our managers started out as Civil Enforcement Officers. This role is a great place to start your career with us. We offer extensive learning and development opportunities along the way, including apprenticeships. In recognition of our efforts, NSL is proud to be part of a Platinum accredited Investor in People (IIP) employer.
- We care about community. During the height of the pandemic, our CEOs delivered food and care packages to vulnerable people in the local community, and we’ve also won an award for our work with charities aimed at reducing homelessness. That’s just two of the many rewarding projects our team have been involved in over the years!
Who makes the best supervisors?
We’d love to hear from enthusiastic and community-focused people who like to keep moving – and we mean that both from a physical movement perspective and a career progression one, too!
Customer service experience would be useful but - most importantly - the ability to communicate confidently with people from all walks of life will ensure your success in this role. You’ll also find that being naturally organised and self-motivated will go a long way in making your days a bit easier.
Previous supervisor/ management experience, Be innovative and able lead a change for improvement, Sound knowledge of all MS Office applications, these skills will lead the way in your role.
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. As part of our ongoing commitment to excellent service in every aspect of our work, every single applicant will receive a response.
Job Types: Full-time, Permanent
Salary: £11.25 per hour
Benefits:
- Cycle to work scheme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
Work Location: One location
