Supervisor Birmingham, England
Job description
Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.
What's this role about?
As part of our Retail team, you'll be joining our store in Birmingham, Selfridges on a full-time basis as our Supervisor, who is responsible for supporting the day-to-day running of the store and motivating team members to ensure all sales and operational goals are met and exceeded.
What you'll be doing
- Delivering an exceptional customer service experience
- Supporting the opening and closing of the store
- Inspiring the team to ensure sales targets are continuously met
- Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
- Assisting the management team in leading the team to meet KPIs for the store
What you'll ideally bring to the role
- You'll have previous experience of supervising a team
- A passion for premium or luxury product
- Previous experience in a customer-facing environment
- Ability to guide, train and coach others
- Have a proven track record to increase overall business performance
- Be highly visual and have excellent commercial product management skills
- Be confident working under pressure and thrive in a fast-paced retail environment
- Be self-motivated, focused and driven to achieve team/individual goals
- Be a team player
What we'll do for you
- Seasonal business wear allowance
- Generous employee discount
- Rewarding bonus and commission structures
- Wellbeing and financial support through our Employee Assistance Programme
- Low monthly cost health support through our medical cash plan
- Fitness discounts
- Family friendly policies including enhanced parental pay
- 25 days annual leave
- Employee referral scheme
- Career development opportunities
Apply now to start your story at Reiss…
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.
We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
